diff --git a/frontend/UI.md b/frontend/UI.md
index ef25e12..b10f540 100644
--- a/frontend/UI.md
+++ b/frontend/UI.md
@@ -8,6 +8,7 @@
 - Keep technical IDs and pipeline labels monospace. Use sentence case for ordinary labels and descriptions.
 - Preserve the six-stage request pipeline: three columns on desktop, two on tablet, one on narrow screens. Issue reports remain a right-hand column on desktop and stack on smaller screens.
 - Desktop navigation stays at the top; mobile navigation stays at the bottom. Dialogs must remain clear of both.
+- The guided issue form uses `portal/IssueFlowStep.tsx`: show one expanded step, collapse completed answers into Change rows, and keep repairs behind the final submit action. Movies use the selected title's managed file directly; only TV needs a season/episode picker. Multi-select controls must expose `aria-pressed` and a visible selected state.
 
 ## Browser checks
 
@@ -15,6 +16,7 @@ Build the frontend before reviewing. The scripts in `scripts/` run using Node an
 
 - `review_layout_ui.cjs`: page alignment, consistent headings, overflow, redirects, pipeline layout, invite tabs, and fixture-only recovery forms.
 - `review_account_ui.cjs`: fixture-only login and profile interaction checks.
+- `review_issue_flow_ui.cjs`: fixture-only movie/TV issue flow, multi-device report payloads, subtitle routing, permissions, and collapsed-step navigation.
 - `review_settings_ui.cjs`: settings state, region-only saves, secret preservation, responsive controls and issue dialog placement.
 
 The layout/settings reviews accept `REVIEW_BASE`, `REVIEW_LIVE_BASE`, `REVIEW_PLAYWRIGHT`, and `REVIEW_DIR`. Provide an authorised short-lived session through `REVIEW_SESSION` as `{ "name": "cookie-name", "token": "..." }` in the process environment, never in a committed file. Live writes are blocked; submission checks use fixtures. Screenshots may contain account information and must stay outside the repository.
diff --git a/frontend/app/layout.tsx b/frontend/app/layout.tsx
index 5ef0371..d9ebafe 100644
--- a/frontend/app/layout.tsx
+++ b/frontend/app/layout.tsx
@@ -3,6 +3,7 @@ import './ops-redesign.css'
 import './admin/config.css'
 import './account.css'
 import './workspace.css'
+import './portal/issue-flow.css'
 import type { ReactNode } from 'react'
 import BrandingFavicon from './ui/BrandingFavicon'
 import ApplicationChrome from './ui/ApplicationChrome'
diff --git a/frontend/app/portal/IssueFlowStep.tsx b/frontend/app/portal/IssueFlowStep.tsx
new file mode 100644
index 0000000..2f4a576
--- /dev/null
+++ b/frontend/app/portal/IssueFlowStep.tsx
@@ -0,0 +1,43 @@
+'use client'
+
+import { useEffect, useRef, type ReactNode } from 'react'
+
+export default function IssueFlowStep({
+  number, title, summary, active, complete, onEdit, children,
+}: {
+  number: number
+  title: string
+  summary: string
+  active: boolean
+  complete: boolean
+  onEdit: () => void
+  children: ReactNode
+}) {
+  const heading = useRef<HTMLHeadingElement>(null)
+  useEffect(() => {
+    if (!active || number === 1) return
+    heading.current?.focus({ preventScroll: true })
+    heading.current?.scrollIntoView({ block: 'nearest', behavior: 'instant' })
+  }, [active, number])
+
+  if (!active && !complete) return null
+  return (
+    <section className={`issue-procedure-step ${active ? 'is-current' : 'is-complete'}`} aria-label={title}>
+      {active ? (
+        <>
+          <div className="issue-flow-heading">
+            <span className="issue-step-number" aria-hidden="true">{String(number).padStart(2, '0')}</span>
+            <h2 ref={heading} tabIndex={-1}>{title}</h2>
+          </div>
+          <div className="issue-procedure-content">{children}</div>
+        </>
+      ) : (
+        <button type="button" className="issue-step-summary" onClick={onEdit} aria-label={`Change ${title}: ${summary}`}>
+          <span className="issue-step-number" aria-hidden="true">✓</span>
+          <span className="issue-step-summary-copy"><small>{title}</small><strong>{summary}</strong></span>
+          <span className="issue-step-change">Change</span>
+        </button>
+      )}
+    </section>
+  )
+}
diff --git a/frontend/app/portal/PortalClient.tsx b/frontend/app/portal/PortalClient.tsx
index a7e450d..130f5b7 100644
--- a/frontend/app/portal/PortalClient.tsx
+++ b/frontend/app/portal/PortalClient.tsx
@@ -1,9 +1,10 @@
 'use client'
 
 import PageHeading from '../ui/PageHeading'
+import IssueFlowStep from './IssueFlowStep'
 
 import { useRouter } from 'next/navigation'
-import { useEffect, useState } from 'react'
+import { useEffect, useRef, useState } from 'react'
 import { authFetch, clearToken, getApiBase, getToken } from '../lib/auth'
 
 type PortalPermissions = {
@@ -270,6 +271,7 @@ const ISSUE_SYMPTOMS: Record<IssueCategoryId, string[]> = {
 }
 
 const DEVICE_OPTIONS = ['TV app', 'Web browser', 'Phone or tablet', 'Multiple devices'] as const
+type IssueStep = 'problem' | 'media' | 'symptoms' | 'targets' | 'devices' | 'review'
 
 const ISSUE_TYPE_LABELS: Record<string, string> = {
   general: 'General',
@@ -502,7 +504,8 @@ export default function PortalClient({ workspace }: PortalClientProps) {
   const [issueOptions, setIssueOptions] = useState<IssueTargetOptions | null>(null)
   const [issueOptionsLoading, setIssueOptionsLoading] = useState(false)
   const [issueOptionsMessage, setIssueOptionsMessage] = useState<string | null>(null)
-  const [movieTargetSelected, setMovieTargetSelected] = useState(false)
+  const [issueStep, setIssueStep] = useState<IssueStep>('problem')
+  const issueOptionsVersion = useRef(0)
   const [activeSeasonNumber, setActiveSeasonNumber] = useState<number | null>(null)
   const [selectedSeasonNumbers, setSelectedSeasonNumbers] = useState<number[]>([])
   const [selectedEpisodeIds, setSelectedEpisodeIds] = useState<number[]>([])
@@ -513,7 +516,7 @@ export default function PortalClient({ workspace }: PortalClientProps) {
   const workspaceLabelPlural = workspace === 'request' ? 'requests' : 'issues'
   const selectedIssueDefinition = ISSUE_CATEGORIES.find((category) => category.id === issueCategory) ?? null
   const issueNeedsServerCheck = issueCategory === 'playback' || issueCategory === 'service_unavailable'
-  const issueNeedsMediaTitle = Boolean(issueCategory)
+  const issueNeedsDevices = issueNeedsServerCheck || issueCategory === 'audio' || issueCategory === 'subtitle'
   const issueRequiresExistingFile =
     issueCategory === 'broken_media' ||
     issueCategory === 'wrong_content' ||
@@ -549,7 +552,7 @@ export default function PortalClient({ workspace }: PortalClientProps) {
     issueSymptoms.length > 0 &&
     (
       issueOptions.request_type === 'movie'
-        ? movieTargetSelected && movieTargetAvailable
+        ? movieTargetAvailable
         : issueCategory === 'missing_content'
           ? (
               missingEntireTitle ||
@@ -559,6 +562,26 @@ export default function PortalClient({ workspace }: PortalClientProps) {
           : selectedEpisodeIds.length > 0
     )
   )
+  const issueNeedsTvTargets = issueOptions?.request_type === 'tv' && !missingEntireTitle
+  const issueSteps: IssueStep[] = [
+    'problem', 'media', 'symptoms',
+    ...(issueNeedsTvTargets ? ['targets' as const] : []),
+    ...(issueNeedsDevices ? ['devices' as const] : []),
+    'review',
+  ]
+  const stepProps = (step: IssueStep) => ({
+    number: issueSteps.indexOf(step) + 1,
+    active: issueStep === step,
+    complete: issueSteps.indexOf(issueStep) > issueSteps.indexOf(step),
+    onEdit: () => {
+      if (issueOptionsLoading) {
+        issueOptionsVersion.current += 1
+        setIssueOptionsLoading(false)
+      }
+      setIssueStep(step)
+    },
+  })
+  const afterTargets: IssueStep = issueNeedsDevices ? 'devices' : 'review'
 
   useEffect(() => {
     if (typeof window === 'undefined') return
@@ -807,8 +830,9 @@ export default function PortalClient({ workspace }: PortalClientProps) {
   }
 
   const loadIssueOptions = async (media: DiscoveryResult) => {
+    const version = ++issueOptionsVersion.current
+    setIssueOptionsLoading(false)
     setIssueOptions(null)
-    setMovieTargetSelected(false)
     setActiveSeasonNumber(null)
     setSelectedSeasonNumbers([])
     setSelectedEpisodeIds([])
@@ -834,17 +858,20 @@ export default function PortalClient({ workspace }: PortalClientProps) {
         throw new Error(text || 'Could not load seasons and episodes from Sonarr/Radarr.')
       }
       const payload = await response.json() as IssueTargetOptions
+      if (version !== issueOptionsVersion.current) return
       setIssueOptions(payload)
       setIssueOptionsMessage(payload.message ?? null)
       const firstSeason = payload.seasons.find((season) => season.season_number > 0) ?? payload.seasons[0]
       setActiveSeasonNumber(firstSeason?.season_number ?? null)
+      setIssueStep('symptoms')
     } catch (err) {
+      if (version !== issueOptionsVersion.current) return
       console.error(err)
       setIssueOptionsMessage(
         err instanceof Error ? err.message : 'Could not load seasons and episodes from Sonarr/Radarr.'
       )
     } finally {
-      setIssueOptionsLoading(false)
+      if (version === issueOptionsVersion.current) setIssueOptionsLoading(false)
     }
   }
 
@@ -858,10 +885,11 @@ export default function PortalClient({ workspace }: PortalClientProps) {
     setIssueMediaSearching(true)
     setError(null)
     setIssueMediaResults([])
+    issueOptionsVersion.current += 1
+    setIssueOptionsLoading(false)
     setIssueSelectedMedia(null)
     setIssueMediaTitle('')
     setIssueOptions(null)
-    setMovieTargetSelected(false)
     setActiveSeasonNumber(null)
     setSelectedSeasonNumbers([])
     setSelectedEpisodeIds([])
@@ -907,6 +935,8 @@ export default function PortalClient({ workspace }: PortalClientProps) {
   }
 
   const selectIssueMedia = (media: DiscoveryResult) => {
+    setIssueSymptoms([])
+    setIssueDevices([])
     setIssueSelectedMedia(media)
     setIssueMediaTitle(media.title)
     setIssueMediaType(media.type === 'tv' ? 'tv' : 'movie')
@@ -950,7 +980,7 @@ export default function PortalClient({ workspace }: PortalClientProps) {
     setMediaServerError(null)
     setError(null)
     setStatus(null)
-    setMovieTargetSelected(false)
+    setIssueStep(issueSelectedMedia && issueOptions ? 'symptoms' : 'media')
     setSelectedSeasonNumbers([])
     setSelectedEpisodeIds([])
     if (category === 'playback' || category === 'service_unavailable') {
@@ -960,10 +990,9 @@ export default function PortalClient({ workspace }: PortalClientProps) {
 
   const toggleStringChoice = (
     value: string,
-    selected: string[],
     setter: React.Dispatch<React.SetStateAction<string[]>>,
   ) => {
-    setter(selected.includes(value) ? selected.filter((item) => item !== value) : [...selected, value])
+    setter((current) => current.includes(value) ? current.filter((item) => item !== value) : [...current, value])
   }
 
   const runIssueAction = async (path: string, body: Record<string, unknown>): Promise<string> => {
@@ -988,6 +1017,7 @@ export default function PortalClient({ workspace }: PortalClientProps) {
 
   const createGuidedIssue = async (event: React.FormEvent) => {
     event.preventDefault()
+    if (creating || issueStep !== 'review') return
     if (!selectedIssueDefinition || !issueCategory) {
       setError('Choose the problem that best matches what you are seeing.')
       return
@@ -1002,8 +1032,8 @@ export default function PortalClient({ workspace }: PortalClientProps) {
       return
     }
     const isMovie = issueOptions.request_type === 'movie'
-    if (isMovie && !movieTargetSelected) {
-      setError('Select the movie to continue.')
+    if (isMovie && !movieTargetAvailable) {
+      setError('There is no managed movie file available for this repair. Report it as missing instead.')
       return
     }
     if (!isMovie && issueCategory === 'missing_content' && missingSeasons && selectedSeasonNumbers.length === 0) {
@@ -1142,7 +1172,7 @@ export default function PortalClient({ workspace }: PortalClientProps) {
       setIssueSelectedMedia(null)
       setIssueOptions(null)
       setIssueOptionsMessage(null)
-      setMovieTargetSelected(false)
+      setIssueStep('problem')
       setActiveSeasonNumber(null)
       setSelectedSeasonNumbers([])
       setSelectedEpisodeIds([])
@@ -1565,346 +1595,370 @@ export default function PortalClient({ workspace }: PortalClientProps) {
           </div>
         </section>
       ) : (
-        <section className="issue-flow">
-          <div className="issue-flow-heading">
-            <span className="issue-step-number">01</span>
-            <div>
-              <span className="section-kicker">Choose a symptom</span>
-              <h2>Which best describes the problem?</h2>
-              <p>Only the questions needed for that problem will appear next.</p>
-            </div>
-          </div>
-          <div className="issue-category-grid">
-            {ISSUE_CATEGORIES.map((category) => (
-              <button
-                key={category.id}
-                type="button"
-                className={`issue-category-card ${issueCategory === category.id ? 'is-selected' : ''}`}
-                onClick={() => chooseIssueCategory(category.id)}
-              >
-                <span className="issue-category-marker">{category.marker}</span>
-                <strong>{category.label}</strong>
-                <p>{category.description}</p>
-              </button>
-            ))}
-          </div>
-
-          {selectedIssueDefinition && issueCategory ? (
-            <form className="issue-guided-form" onSubmit={createGuidedIssue}>
-              <div className="issue-flow-heading">
-                <span className="issue-step-number">02</span>
-                <div>
-                  <span className="section-kicker">Narrow it down</span>
-                  <h2>Tell us what is affected</h2>
-                  <p>Magent will attach these details to the issue so nobody has to ask for them again.</p>
+        <section className="issue-flow issue-flow-progressive">
+          <form className="issue-guided-form" onSubmit={createGuidedIssue}>
+            <fieldset className="issue-wizard-fields" disabled={creating}>
+              <IssueFlowStep {...stepProps('problem')} title="What is wrong?" summary={selectedIssueDefinition?.label ?? ''}>
+                <div className="issue-category-grid">
+                  {ISSUE_CATEGORIES.map((category) => (
+                    <button
+                      key={category.id}
+                      type="button"
+                      className={`issue-category-card ${issueCategory === category.id ? 'is-selected' : ''}`}
+                      onClick={() => chooseIssueCategory(category.id)}
+                    >
+                      <span className="issue-category-marker">{category.marker}</span>
+                      <strong>{category.label}</strong>
+                      <p>{category.description}</p>
+                    </button>
+                  ))}
                 </div>
-              </div>
+              </IssueFlowStep>
 
-              <div className="issue-question-grid">
-                {issueNeedsMediaTitle ? (
-                  <div className="issue-media-finder issue-field-span-2">
-                    <label>
-                      <span>Find the exact movie or TV show</span>
-                      <div className="issue-media-search-row">
-                        <input
-                          value={issueMediaQuery}
-                          onChange={(event) => {
-                            setIssueMediaQuery(event.target.value)
-                            if (issueSelectedMedia) {
-                              setIssueSelectedMedia(null)
-                              setIssueMediaTitle('')
-                              setIssueOptions(null)
-                              setMovieTargetSelected(false)
-                              setActiveSeasonNumber(null)
-                              setSelectedSeasonNumbers([])
-                              setSelectedEpisodeIds([])
-                            }
-                          }}
-                          placeholder="Search the Grizzlyflix catalogue"
-                          onKeyDown={(event) => {
-                            if (event.key === 'Enter') {
-                              event.preventDefault()
-                              void searchIssueMedia()
-                            }
-                          }}
-                        />
-                        <button type="button" onClick={() => void searchIssueMedia()} disabled={issueMediaSearching}>
-                          {issueMediaSearching ? 'Searching...' : 'Search'}
-                        </button>
-                      </div>
-                    </label>
-                    {issueMediaResults.length > 0 ? (
-                      <div className="issue-media-results">
-                        {issueMediaResults.map((media, index) => {
-                          const poster = resolveTmdbArtworkUrl(media.posterPath, 'w185')
-                          return (
-                            <button
-                              key={`${media.type}:${media.tmdbId ?? index}`}
-                              type="button"
-                              className="issue-media-result"
-                              onClick={() => selectIssueMedia(media)}
-                            >
-                              <span className="issue-media-poster">
-                                {poster ? <img src={poster} alt="" loading="lazy" /> : <i>No artwork</i>}
-                              </span>
-                              <span>
-                                <small>{media.type === 'tv' ? 'TV show' : 'Movie'}{media.year ? ` · ${media.year}` : ''}</small>
-                                <strong>{media.title}</strong>
-                                <b>{media.requestId ? media.statusLabel || `Request #${media.requestId}` : 'Not currently requested'}</b>
-                              </span>
-                            </button>
-                          )
-                        })}
-                      </div>
-                    ) : null}
-                    {issueSelectedMedia ? (
-                      <div className="issue-selected-media">
-                        <div>
-                          <span className="section-kicker">Selected title</span>
-                          <strong>{issueSelectedMedia.title}{issueSelectedMedia.year ? ` (${issueSelectedMedia.year})` : ''}</strong>
-                          <small>
-                            {issueSelectedMedia.type === 'tv' ? 'TV show' : 'Movie'}
-                            {issueSelectedMedia.requestId
-                              ? ` · Magent request #${issueSelectedMedia.requestId} · ${issueSelectedMedia.statusLabel ?? 'Tracked'}`
-                              : ' · No existing Magent request'}
-                          </small>
-                        </div>
-                        {issueSelectedMedia.requestId ? (
-                          <button type="button" className="ghost-button" onClick={() => router.push(`/requests/${issueSelectedMedia.requestId}`)}>
-                            Open request
+              {selectedIssueDefinition && issueCategory ? (
+                <>
+                  <IssueFlowStep {...stepProps('media')} title="Which title is affected?" summary={`${issueSelectedMedia?.title ?? ''}${issueSelectedMedia?.year ? ` (${issueSelectedMedia.year})` : ''}`}>
+                    <div className="issue-media-finder">
+                      <label>
+                        <span>Find the exact movie or TV show</span>
+                        <div className="issue-media-search-row">
+                          <input
+                            value={issueMediaQuery}
+                            onChange={(event) => {
+                              setIssueMediaQuery(event.target.value)
+                              if (issueSelectedMedia) {
+                                setIssueSelectedMedia(null)
+                                setIssueMediaTitle('')
+                                setIssueOptions(null)
+                                issueOptionsVersion.current += 1
+                                setIssueOptionsLoading(false)
+                                setIssueSymptoms([])
+                                setIssueDevices([])
+                                setActiveSeasonNumber(null)
+                                setSelectedSeasonNumbers([])
+                                setSelectedEpisodeIds([])
+                              }
+                            }}
+                            placeholder="Search the Grizzlyflix catalogue"
+                            onKeyDown={(event) => {
+                              if (event.key === 'Enter') {
+                                event.preventDefault()
+                                void searchIssueMedia()
+                              }
+                            }}
+                          />
+                          <button type="button" onClick={() => void searchIssueMedia()} disabled={issueMediaSearching}>
+                            {issueMediaSearching ? 'Searching...' : 'Search'}
                           </button>
+                        </div>
+                      </label>
+                      {issueMediaResults.length > 0 ? (
+                        <div className="issue-media-results">
+                          {issueMediaResults.map((media, index) => {
+                            const poster = resolveTmdbArtworkUrl(media.posterPath, 'w185')
+                            return (
+                              <button
+                                key={`${media.type}:${media.tmdbId ?? index}`}
+                                type="button"
+                                className="issue-media-result"
+                                onClick={() => selectIssueMedia(media)}
+                              >
+                                <span className="issue-media-poster">
+                                  {poster ? <img src={poster} alt="" loading="lazy" /> : <i>No artwork</i>}
+                                </span>
+                                <span>
+                                  <small>{media.type === 'tv' ? 'TV show' : 'Movie'}{media.year ? ` · ${media.year}` : ''}</small>
+                                  <strong>{media.title}</strong>
+                                  <b>{media.requestId ? media.statusLabel || `Request #${media.requestId}` : 'Not currently requested'}</b>
+                                </span>
+                              </button>
+                            )
+                          })}
+                        </div>
+                      ) : null}
+                      {issueSelectedMedia ? (
+                        <div className="issue-selected-media">
+                          <div>
+                            <span className="section-kicker">Selected title</span>
+                            <strong>{issueSelectedMedia.title}{issueSelectedMedia.year ? ` (${issueSelectedMedia.year})` : ''}</strong>
+                            <small>
+                              {issueSelectedMedia.type === 'tv' ? 'TV show' : 'Movie'}
+                              {issueSelectedMedia.requestId
+                                ? ` · Magent request #${issueSelectedMedia.requestId} · ${issueSelectedMedia.statusLabel ?? 'Tracked'}`
+                                : ' · No existing Magent request'}
+                            </small>
+                          </div>
+                          {issueSelectedMedia.requestId ? (
+                            <button type="button" className="ghost-button" onClick={() => router.push(`/requests/${issueSelectedMedia.requestId}`)}>
+                              Open request
+                            </button>
+                          ) : null}
+                        </div>
+                      ) : null}
+
+                      {issueOptionsLoading ? (
+                        <div className="issue-live-scan"><i /><span>{issueSelectedMedia?.type === 'movie' ? 'Checking the movie file' : 'Reading seasons and episodes'}</span></div>
+                      ) : null}
+                      {issueOptionsMessage && !issueOptions ? <div className="status-banner">{issueOptionsMessage}</div> : null}
+                    </div>
+                    {issueSelectedMedia && !issueOptionsLoading ? (
+                      <div className="issue-procedure-actions">
+                        {issueOptions ? (
+                          <button type="button" onClick={() => setIssueStep('symptoms')}>Continue with this title</button>
+                        ) : issueSelectedMedia.requestId ? (
+                          <button type="button" onClick={() => void loadIssueOptions(issueSelectedMedia)}>Try again</button>
                         ) : null}
                       </div>
                     ) : null}
+                  </IssueFlowStep>
 
-                    {issueOptionsLoading ? (
-                      <div className="issue-live-scan"><i /><span>Reading seasons and episodes</span></div>
-                    ) : null}
-                    {issueOptionsMessage && !issueOptions ? <div className="status-banner">{issueOptionsMessage}</div> : null}
-
-                    {issueOptions ? (
-                      <div className="issue-target-picker">
+                  {issueOptions ? (
+                    <>
+                      <IssueFlowStep {...stepProps('symptoms')} title="What needs to be corrected?" summary={issueSymptoms.join(', ')}>
                         <fieldset className="issue-choice-field">
-                          <legend>What needs to be corrected?</legend>
+                          <legend>Choose all that apply</legend>
                           <div className="issue-choice-grid">
                             {(issueOptions.request_type === 'movie' && issueCategory === 'missing_content'
                               ? ['Entire title is missing']
                               : ISSUE_SYMPTOMS[issueCategory]).map((symptom) => {
-                              const selected = issueSymptoms.includes(symptom)
-                              return (
-                                <button
-                                  key={symptom}
-                                  type="button"
-                                  className={selected ? 'is-selected' : ''}
-                                  onClick={() => {
-                                    if (symptom === 'Entire title is missing') {
-                                      setIssueSymptoms(selected ? [] : [symptom])
-                                      setSelectedSeasonNumbers([])
-                                      setSelectedEpisodeIds([])
-                                    } else {
-                                      const withoutEntireTitle = issueSymptoms.filter((item) => item !== 'Entire title is missing')
-                                      const nextSymptoms = selected
-                                        ? withoutEntireTitle.filter((item) => item !== symptom)
-                                        : [...withoutEntireTitle, symptom]
-                                      setIssueSymptoms(nextSymptoms)
-                                      if (symptom === 'Season is missing' && selected) {
+                                const selected = issueSymptoms.includes(symptom)
+                                return (
+                                  <button
+                                    key={symptom}
+                                    type="button"
+                                    aria-pressed={selected}
+                                    className={selected ? 'is-selected' : ''}
+                                    onClick={() => {
+                                      if (symptom === 'Entire title is missing') {
+                                        setIssueSymptoms(selected ? [] : [symptom])
                                         setSelectedSeasonNumbers([])
-                                      }
-                                      if (
-                                        (symptom === 'Episode is missing' || symptom === 'Part or edition is missing') &&
-                                        selected &&
-                                        !nextSymptoms.includes('Episode is missing') &&
-                                        !nextSymptoms.includes('Part or edition is missing')
-                                      ) {
                                         setSelectedEpisodeIds([])
+                                      } else {
+                                        const withoutEntireTitle = issueSymptoms.filter((item) => item !== 'Entire title is missing')
+                                        const nextSymptoms = selected
+                                          ? withoutEntireTitle.filter((item) => item !== symptom)
+                                          : [...withoutEntireTitle, symptom]
+                                        setIssueSymptoms(nextSymptoms)
+                                        if (symptom === 'Season is missing' && selected) {
+                                          setSelectedSeasonNumbers([])
+                                        }
+                                        if (
+                                          (symptom === 'Episode is missing' || symptom === 'Part or edition is missing') &&
+                                          selected &&
+                                          !nextSymptoms.includes('Episode is missing') &&
+                                          !nextSymptoms.includes('Part or edition is missing')
+                                        ) {
+                                          setSelectedEpisodeIds([])
+                                        }
                                       }
-                                    }
-                                  }}
-                                >
-                                  <span>{selected ? '✓' : '+'}</span>
-                                  <strong>{issueOptions.request_type === 'movie' && symptom === 'Entire title is missing' ? 'Movie is missing' : symptom}</strong>
-                                </button>
-                              )
-                            })}
+                                    }}
+                                  >
+                                    <span aria-hidden="true">{selected ? '✓' : '+'}</span>
+                                    <strong>{issueOptions.request_type === 'movie' && symptom === 'Entire title is missing' ? 'Movie is missing' : symptom}</strong>
+                                  </button>
+                                )
+                              })}
                           </div>
                         </fieldset>
-
-                        {issueSymptoms.length > 0 && issueOptions.request_type === 'movie' ? (
-                          <button
-                            type="button"
-                            className={`issue-movie-target ${movieTargetSelected ? 'is-selected' : ''}`}
-                            disabled={!movieTargetAvailable}
-                            onClick={() => setMovieTargetSelected((current) => !current)}
-                          >
-                            <span>{movieTargetSelected ? '✓' : 'MOVIE'}</span>
-                            <div>
-                              <strong>{issueOptions.title}</strong>
-                              <small>
-                                {!movieTargetAvailable
-                                  ? 'No managed file is available for this repair'
-                                  : issueOptions.movie?.best_fit
-                                    ? 'This is the best fit'
-                                    : issueOptions.movie?.has_file
-                                      ? 'Ready to select'
-                                      : 'Missing in Radarr'}
-                              </small>
-                            </div>
-                          </button>
+                        {issueOptions.request_type === 'movie' && !movieTargetAvailable ? (
+                          <div className="status-banner">
+                            No managed movie file is available to repair.
+                            <button type="button" className="ghost-button" onClick={() => chooseIssueCategory('missing_content')}>Report missing movie instead</button>
+                          </div>
                         ) : null}
+                        <div className="issue-procedure-actions">
+                          <button type="button"
+                            disabled={!issueSymptoms.length || issueOptions.request_type === 'movie' && !movieTargetAvailable}
+                            onClick={() => setIssueStep(issueNeedsTvTargets ? 'targets' : afterTargets)}>
+                            Continue
+                          </button>
+                        </div>
+                      </IssueFlowStep>
 
-                        {issueSymptoms.length > 0 && issueOptions.request_type === 'tv' && !missingEntireTitle ? (
-                          <div className="issue-tv-targets">
-                            <div className="issue-target-heading">
-                              <strong>{missingSeasons ? 'Choose the missing seasons' : 'Choose a season'}</strong>
-                              <small>You can select more than one.</small>
-                            </div>
-                            {missingSeasons ? (
-                              <div className="issue-season-grid">
-                                {issueOptions.seasons.map((season) => {
-                                  const selected = selectedSeasonNumbers.includes(season.season_number)
-                                  return (
-                                    <button
-                                      key={season.season_number}
-                                      type="button"
-                                      className={selected ? 'is-selected' : ''}
-                                      onClick={() => setSelectedSeasonNumbers((current) => current.includes(season.season_number)
-                                        ? current.filter((value) => value !== season.season_number)
-                                        : [...current, season.season_number])}
-                                    >
-                                      <strong>{season.label}</strong>
-                                      <small>{season.missing_count} missing · {season.available_count} available</small>
-                                      {season.best_fit ? <b>This is the best fit</b> : null}
-                                    </button>
-                                  )
-                                })}
+                      {issueNeedsTvTargets ? (
+                        <IssueFlowStep {...stepProps('targets')} title="Which seasons or episodes?" summary={[
+                          ...selectedSeasonNumbers.map((season) => `Season ${season}`),
+                          ...selectedEpisodeOptions.map((episode) => episode.code),
+                        ].join(', ')}>
+                          {issueSymptoms.length > 0 && issueOptions.request_type === 'tv' && !missingEntireTitle ? (
+                            <div className="issue-tv-targets">
+                              <div className="issue-target-heading">
+                                <strong>{missingSeasons ? 'Choose the missing seasons' : 'Choose a season'}</strong>
+                                <small>You can select more than one.</small>
                               </div>
-                            ) : null}
-
-                            {(issueCategory !== 'missing_content' || missingEpisodes) ? (
-                              <div className="issue-season-grid issue-season-tabs">
-                                {issueOptions.seasons.map((season) => (
-                                  <button
-                                    key={season.season_number}
-                                    type="button"
-                                    className={activeSeasonNumber === season.season_number ? 'is-selected' : ''}
-                                    onClick={() => setActiveSeasonNumber(season.season_number)}
-                                  >
-                                    <strong>{season.label}</strong>
-                                    <small>{season.episode_count} episodes</small>
-                                  </button>
-                                ))}
-                              </div>
-                            ) : null}
-
-                            {(issueCategory !== 'missing_content' || missingEpisodes) && activeSeasonNumber !== null ? (
-                              <div className="issue-episode-grid">
-                                {issueOptions.episodes
-                                  .filter((episode) => episode.season_number === activeSeasonNumber && episode.released)
-                                  .map((episode) => {
-                                    const selected = selectedEpisodeIds.includes(episode.id)
-                                    const disabled = issueRequiresExistingFile && !episode.has_file
+                              {missingSeasons ? (
+                                <div className="issue-season-grid">
+                                  {issueOptions.seasons.map((season) => {
+                                    const selected = selectedSeasonNumbers.includes(season.season_number)
                                     return (
                                       <button
-                                        key={episode.id}
+                                        key={season.season_number}
                                         type="button"
-                                        disabled={disabled}
+                                        aria-pressed={selected}
                                         className={selected ? 'is-selected' : ''}
-                                        onClick={() => setSelectedEpisodeIds((current) => current.includes(episode.id)
-                                          ? current.filter((value) => value !== episode.id)
-                                          : [...current, episode.id])}
+                                        onClick={() => setSelectedSeasonNumbers((current) => current.includes(season.season_number)
+                                          ? current.filter((value) => value !== season.season_number)
+                                          : [...current, season.season_number])}
                                       >
-                                        <span>{selected ? '✓' : episode.code}</span>
-                                        <strong>{episode.title}</strong>
-                                        <small>{episode.missing ? 'Missing in Sonarr' : episode.has_file ? 'Ready to select' : 'No file in Sonarr'}</small>
-                                        {episode.best_fit ? <b>This is the best fit</b> : null}
+                                        <strong>{season.label}</strong>
+                                        <small>{season.missing_count} missing · {season.available_count} available</small>
+                                        {season.best_fit ? <b>This is the best fit</b> : null}
                                       </button>
                                     )
                                   })}
-                              </div>
-                            ) : null}
-                          </div>
-                        ) : null}
-                      </div>
-                    ) : null}
-                  </div>
-                ) : null}
-                {issueTargetReady && (issueNeedsServerCheck || issueCategory === 'audio' || issueCategory === 'subtitle') ? (
-                  <fieldset className="issue-choice-field issue-field-span-2">
-                    <legend>Where did it happen? <small>Choose all that apply</small></legend>
-                    <div className="issue-choice-row">
-                      {DEVICE_OPTIONS.map((device) => (
-                        <button
-                          key={device}
-                          type="button"
-                          className={issueDevices.includes(device) ? 'is-selected' : ''}
-                          onClick={() => toggleStringChoice(device, issueDevices, setIssueDevices)}
-                        >
-                          {device}
-                        </button>
-                      ))}
-                    </div>
-                  </fieldset>
-                ) : null}
-              </div>
+                                </div>
+                              ) : null}
 
-              {issueNeedsServerCheck && issueTargetReady ? (
-                <section className={`media-status-check media-status-${mediaServerStatus?.status ?? 'checking'}`}>
-                  <div className="media-status-heading">
-                    <div>
-                      <span className="section-kicker">Live media-server check</span>
-                      <h3>
-                        {mediaServerChecking
-                          ? 'Checking Jellyfin now...'
-                          : mediaServerStatus?.headline ?? 'Server check unavailable'}
-                      </h3>
-                    </div>
-                    <button type="button" className="ghost-button" onClick={() => void checkMediaServer()} disabled={mediaServerChecking}>
-                      {mediaServerChecking ? 'Checking...' : 'Check again'}
-                    </button>
-                  </div>
-                  {mediaServerChecking ? <div className="issue-live-scan"><i /><span>Contacting the media server</span></div> : null}
-                  {mediaServerError ? <div className="error-banner">{mediaServerError}</div> : null}
-                  {mediaServerStatus ? (
-                    <>
-                      <p>{mediaServerStatus.message}</p>
-                      <div className="media-status-metrics">
-                        <div><span>Server API</span><strong>{mediaServerStatus.status === 'down' ? 'Unavailable' : 'Responding'}</strong></div>
-                        <div><span>Response</span><strong>{mediaServerStatus.latency_ms ?? '--'} ms</strong></div>
-                        <div><span>Active streams</span><strong>{mediaServerStatus.activity?.available ? mediaServerStatus.activity.active_streams ?? 0 : '--'}</strong></div>
-                        <div><span>Transcoding</span><strong>{mediaServerStatus.activity?.available ? mediaServerStatus.activity.transcoding_streams ?? 0 : '--'}</strong></div>
-                      </div>
+                              {(issueCategory !== 'missing_content' || missingEpisodes) ? (
+                                <div className="issue-season-grid issue-season-tabs">
+                                  {issueOptions.seasons.map((season) => (
+                                    <button
+                                      key={season.season_number}
+                                      type="button"
+                                      aria-pressed={activeSeasonNumber === season.season_number}
+                                      className={activeSeasonNumber === season.season_number ? 'is-selected' : ''}
+                                      onClick={() => setActiveSeasonNumber(season.season_number)}
+                                    >
+                                      <strong>{season.label}</strong>
+                                      <small>{season.episode_count} episodes</small>
+                                    </button>
+                                  ))}
+                                </div>
+                              ) : null}
+
+                              {(issueCategory !== 'missing_content' || missingEpisodes) && activeSeasonNumber !== null ? (
+                                <div className="issue-episode-grid">
+                                  {issueOptions.episodes
+                                    .filter((episode) => episode.season_number === activeSeasonNumber && episode.released)
+                                    .map((episode) => {
+                                      const selected = selectedEpisodeIds.includes(episode.id)
+                                      const disabled = issueRequiresExistingFile && !episode.has_file
+                                      return (
+                                        <button
+                                          key={episode.id}
+                                          type="button"
+                                          disabled={disabled}
+                                          aria-pressed={selected}
+                                          className={selected ? 'is-selected' : ''}
+                                          onClick={() => setSelectedEpisodeIds((current) => current.includes(episode.id)
+                                            ? current.filter((value) => value !== episode.id)
+                                            : [...current, episode.id])}
+                                        >
+                                          <span>{selected ? '✓' : episode.code}</span>
+                                          <strong>{episode.title}</strong>
+                                          <small>{episode.missing ? 'Missing in Sonarr' : episode.has_file ? 'Ready to select' : 'No file in Sonarr'}</small>
+                                          {episode.best_fit ? <b>This is the best fit</b> : null}
+                                        </button>
+                                      )
+                                    })}
+                                </div>
+                              ) : null}
+                            </div>
+                          ) : null}
+                          <div className="issue-procedure-actions">
+                            <span className="issue-selection-count" role="status">
+                              {selectedSeasonNumbers.length ? `${selectedSeasonNumbers.length} season(s) selected` : ''}
+                              {selectedSeasonNumbers.length && selectedEpisodeIds.length ? ' · ' : ''}
+                              {selectedEpisodeIds.length ? `${selectedEpisodeIds.length} episode(s) selected` : ''}
+                            </span>
+                            <button type="button" disabled={!issueTargetReady} onClick={() => setIssueStep(afterTargets)}>Continue</button>
+                          </div>
+                        </IssueFlowStep>
+                      ) : null}
+
+                      {issueNeedsDevices ? (
+                        <IssueFlowStep {...stepProps('devices')} title="Where did it happen?" summary={issueDevices.length ? issueDevices.join(', ') : 'Not specified'}>
+                          {issueTargetReady && (issueNeedsServerCheck || issueCategory === 'audio' || issueCategory === 'subtitle') ? (
+                            <fieldset className="issue-choice-field">
+                              <legend>Choose all that apply</legend>
+                              <div className="issue-choice-row">
+                                {DEVICE_OPTIONS.map((device) => (
+                                  <button
+                                    key={device}
+                                    type="button"
+                                    aria-pressed={issueDevices.includes(device)}
+                                    className={issueDevices.includes(device) ? 'is-selected' : ''}
+                                    onClick={() => toggleStringChoice(device, setIssueDevices)}
+                                  >
+                                    <span className="issue-device-check" aria-hidden="true">{issueDevices.includes(device) ? '✓' : '+'}</span>
+                                    {device}
+                                  </button>
+                                ))}
+                              </div>
+                              <p className="issue-device-feedback" role="status">
+                                {issueDevices.length ? `Selected: ${issueDevices.join(', ')}` : 'Optional — these choices will be included in your report.'}
+                              </p>
+                            </fieldset>
+                          ) : null}
+                          <div className="issue-procedure-actions">
+                            <button type="button" className="ghost-button" onClick={() => { setIssueDevices([]); setIssueStep('review') }}>Skip</button>
+                            <button type="button" disabled={!issueDevices.length} onClick={() => setIssueStep('review')}>Review issue</button>
+                          </div>
+                        </IssueFlowStep>
+                      ) : null}
+
+                      <IssueFlowStep {...stepProps('review')} title="Review and submit" summary="">
+                        {issueNeedsServerCheck && issueTargetReady ? (
+                          <section className={`media-status-check media-status-${mediaServerStatus?.status ?? 'checking'}`}>
+                            <div className="media-status-heading">
+                              <div>
+                                <span className="section-kicker">Live media-server check</span>
+                                <h3>
+                                  {mediaServerChecking
+                                    ? 'Checking Jellyfin now...'
+                                    : mediaServerStatus?.headline ?? 'Server check unavailable'}
+                                </h3>
+                              </div>
+                              <button type="button" className="ghost-button" onClick={() => void checkMediaServer()} disabled={mediaServerChecking}>
+                                {mediaServerChecking ? 'Checking...' : 'Check again'}
+                              </button>
+                            </div>
+                            {mediaServerChecking ? <div className="issue-live-scan"><i /><span>Contacting the media server</span></div> : null}
+                            {mediaServerError ? <div className="error-banner">{mediaServerError}</div> : null}
+                            {mediaServerStatus ? (
+                              <>
+                                <p>{mediaServerStatus.message}</p>
+                                <div className="media-status-metrics">
+                                  <div><span>Server API</span><strong>{mediaServerStatus.status === 'down' ? 'Unavailable' : 'Responding'}</strong></div>
+                                  <div><span>Response</span><strong>{mediaServerStatus.latency_ms ?? '--'} ms</strong></div>
+                                  <div><span>Active streams</span><strong>{mediaServerStatus.activity?.available ? mediaServerStatus.activity.active_streams ?? 0 : '--'}</strong></div>
+                                  <div><span>Transcoding</span><strong>{mediaServerStatus.activity?.available ? mediaServerStatus.activity.transcoding_streams ?? 0 : '--'}</strong></div>
+                                </div>
+                              </>
+                            ) : null}
+                          </section>
+                        ) : null}
+                        {issueTargetReady ? <section className="issue-resolution-card">
+                          <div>
+                            <span className="section-kicker">What will happen</span>
+                            <h3>
+                              {issueOptions?.can_act === false
+                                ? 'The selected details will be sent to support.'
+                                : selectedIssueDefinition.outcome}
+                            </h3>
+                            <p>
+                              {issueOptions?.can_act === false
+                                ? 'The issue and every selection will be sent to support. Automatic fixes are not enabled for this account.'
+                                : issueCategory === 'subtitle'
+                                  ? 'The issue will be logged, then Bazarr will search for fresh subtitles for every selection.'
+                                  : issueCategory === 'missing_content'
+                                    ? 'The issue will be logged, then the selected movie, seasons, or episodes will be sent back to the collection pipeline.'
+                                    : issueSupportsReplacement
+                                      ? 'The issue will be logged, then the selected content will be sent to Sonarr or Radarr for replacement.'
+                                      : 'The live Jellyfin check will be attached so support can see the server state immediately.'}
+                            </p>
+                          </div>
+                          <button type="submit" disabled={creating || mediaServerChecking}>
+                            {creating ? 'Working...' : issueOptions?.can_act === false || !issueSupportsReplacement && issueCategory !== 'missing_content' && issueCategory !== 'subtitle' ? 'Submit issue' : 'Submit and start fix'}
+                          </button>
+                        </section> : null}
+                      </IssueFlowStep>
                     </>
                   ) : null}
-                </section>
+                </>
               ) : null}
-
-              {issueTargetReady ? <section className="issue-resolution-card">
-                <span className="issue-step-number">03</span>
-                <div>
-                  <span className="section-kicker">What will happen</span>
-                  <h2>
-                    {issueOptions?.can_act === false
-                      ? 'The selected details will be sent to support.'
-                      : selectedIssueDefinition.outcome}
-                  </h2>
-                  <p>
-                    {issueOptions?.can_act === false
-                      ? 'The issue and every selection will be sent to support. Automatic fixes are not enabled for this account.'
-                      : issueCategory === 'subtitle'
-                      ? 'The issue will be logged, then Bazarr will search for fresh subtitles for every selection.'
-                      : issueCategory === 'missing_content'
-                        ? 'The issue will be logged, then the selected movie, seasons, or episodes will be sent back to the collection pipeline.'
-                        : issueSupportsReplacement
-                          ? 'The issue will be logged, then the selected content will be sent to Sonarr or Radarr for replacement.'
-                          : 'The live Jellyfin check will be attached so support can see the server state immediately.'}
-                  </p>
-                </div>
-                <button type="submit" disabled={creating || mediaServerChecking}>
-                  {creating ? 'Working...' : 'Submit and start fix'}
-                </button>
-              </section> : null}
-            </form>
-          ) : null}
+            </fieldset>
+          </form>
         </section>
       )}
 
diff --git a/frontend/app/portal/issue-flow.css b/frontend/app/portal/issue-flow.css
new file mode 100644
index 0000000..7762b54
--- /dev/null
+++ b/frontend/app/portal/issue-flow.css
@@ -0,0 +1,56 @@
+/* One expanded procedure at a time; completed steps become editable summaries. */
+.issue-flow-progressive .issue-guided-form { padding: 0; border: 0; }
+.issue-wizard-fields { display: grid; gap: 10px; min-width: 0; margin: 0; padding: 0; border: 0; }
+.issue-procedure-step { min-width: 0; border-bottom: 1px solid var(--ops-line-soft); }
+.issue-procedure-step:last-child { border-bottom: 0; }
+.issue-procedure-step.is-current { padding: 16px 0 8px; }
+.issue-procedure-step .issue-flow-heading { align-items: center; margin-bottom: 18px; }
+.issue-procedure-step h2 { scroll-margin-top: 130px; }
+.issue-procedure-content { display: grid; grid-template-columns: minmax(0, 1fr); gap: 16px; min-width: 0; animation: issue-step-enter 150ms ease-out; }
+.issue-flow-progressive .issue-category-card { min-height: 122px; gap: 6px; padding: 14px; }
+.issue-flow-progressive .issue-media-finder { padding: 0; border: 0; background: transparent; }
+.page .issue-flow-progressive .issue-step-summary {
+  display: grid; grid-template-columns: auto minmax(0, 1fr) auto; align-items: center;
+  gap: 12px; width: 100%; padding: 10px 0; border: 0 !important;
+  background: transparent !important; text-align: left; color: var(--ops-text) !important;
+  box-shadow: none; text-transform: none;
+}
+.issue-step-summary .issue-step-number { width: 28px; height: 28px; color: var(--ops-primary-2); }
+.issue-step-summary-copy { display: grid; gap: 3px; min-width: 0; }
+.issue-step-summary-copy small { color: var(--ops-muted); font-size: 11px; font-weight: 500; }
+.issue-step-summary-copy strong { font-size: 13px; font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
+.issue-step-change { color: var(--ops-primary-2); font-size: 12px; }
+.issue-step-summary:hover .issue-step-change { text-decoration: underline; }
+.issue-procedure-actions { display: flex; grid-column: 1 / -1; justify-content: flex-end; align-items: center; flex-wrap: wrap; gap: 10px; }
+.issue-procedure-actions button { min-height: 44px; }
+.page .issue-procedure-actions > button:not(.ghost-button) {
+  background: #c7bdff !important; border-color: #c7bdff !important; color: #1c172c !important;
+}
+.issue-procedure-actions button:disabled { opacity: .4; }
+.issue-selection-count { margin-right: auto; color: var(--ops-muted); font-size: 12px; }
+.issue-flow-progressive .issue-choice-row { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); }
+.issue-flow-progressive .issue-choice-row button { display: flex; align-items: center; justify-content: flex-start; gap: 10px; min-height: 48px; }
+.issue-device-check { display: grid; place-items: center; width: 22px; height: 22px; flex: 0 0 22px; border: 1px solid currentColor; border-radius: 6px; }
+/* Legacy global button colours are !important; scoped overrides keep toggles visible. */
+.page .issue-flow-progressive button[aria-pressed='true'] {
+  border-color: #c7bdff !important; background: #373147 !important; color: #f5f0ff !important;
+  box-shadow: inset 0 0 0 1px #c7bdff;
+}
+.issue-device-feedback { margin: 4px 0 0; color: var(--ops-muted); font-size: 12px; line-height: 1.5; }
+.issue-flow-progressive .issue-resolution-card { grid-template-columns: minmax(0, 1fr) auto; padding: 0; border: 0; }
+.issue-flow-progressive .issue-resolution-card h3 { margin: 0; font-size: 19px; line-height: 1.4; }
+.issue-flow-progressive .issue-resolution-card p { margin-top: 8px; font-size: 13px; }
+.issue-flow-progressive .status-banner { display: grid; gap: 10px; }
+.issue-flow-progressive .status-banner button { justify-self: start; }
+@keyframes issue-step-enter { from { opacity: .5; transform: translateY(4px); } to { opacity: 1; transform: translateY(0); } }
+@media (max-width: 680px) {
+  .issue-flow-progressive .issue-category-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
+  .issue-flow-progressive .issue-category-card { min-height: 112px; padding: 12px; }
+  .issue-flow-progressive .issue-category-card p { display: none; }
+  .issue-flow-progressive .issue-category-card strong { font-size: 13px; }
+  .issue-procedure-step .issue-flow-heading h2 { font-size: 19px; }
+  .issue-flow-progressive .issue-step-summary { gap: 8px; }
+  .issue-flow-progressive .issue-choice-row button { font-size: 12px; padding: 10px; }
+  .issue-flow-progressive .issue-resolution-card { grid-template-columns: minmax(0, 1fr); }
+}
+@media (prefers-reduced-motion: reduce) { .issue-procedure-content { animation: none; } }
diff --git a/scripts/review_issue_flow_ui.cjs b/scripts/review_issue_flow_ui.cjs
new file mode 100644
index 0000000..5f6ad09
--- /dev/null
+++ b/scripts/review_issue_flow_ui.cjs
@@ -0,0 +1,204 @@
+// All application APIs are mocked. No real issues, emails or media repairs are created.
+const assert = require('node:assert/strict')
+const { chromium } = require(process.env.REVIEW_PLAYWRIGHT || 'playwright')
+const base = process.env.REVIEW_BASE || 'http://127.0.0.1:3101'
+const output = process.env.REVIEW_DIR
+
+const movie = { title: 'The Matrix Reloaded', year: 2003, type: 'movie', tmdbId: 604, requestId: 1424, statusLabel: 'Ready to watch' }
+const series = { title: 'Family Guy', year: 1999, type: 'tv', tmdbId: 1434, requestId: 113, statusLabel: 'Partially ready' }
+const options = (media, hasFile = true, canAct = true) => ({
+  request_id: String(media.requestId), request_type: media.type, title: media.title, can_act: canAct,
+  movie: media.type === 'movie' ? { selected_label: media.title, has_file: hasFile, missing: !hasFile, file_id: hasFile ? 77 : null } : null,
+  seasons: media.type === 'tv' ? [5, 6].map(n => ({ season_number: n, label: `Season ${n}`, episode_count: 2, available_count: hasFile ? 2 : 0, missing_count: hasFile ? 0 : 2 })) : [],
+  episodes: media.type === 'tv' ? [5, 6].flatMap(n => [9, 10].map(e => ({
+    id: n * 100 + e, season_number: n, episode_number: e, code: `S0${n}E${e.toString().padStart(2, '0')}`,
+    title: `Episode ${n}-${e}`, released: true, monitored: true, has_file: hasFile, missing: !hasFile, file_id: hasFile ? n * 1000 + e : null,
+  }))) : [],
+})
+
+;(async () => {
+  const browser = await chromium.launch({ headless: true })
+  try {
+    const context = await browser.newContext({ viewport: { width: 1440, height: 1000 } })
+    await context.addCookies([{ name: 'magent_logged_in', value: '1', url: base }])
+    let currentMedia = movie
+    let hasFile = true
+    let canAct = true
+    let serverDown = false
+    let optionDelay = 0
+    const calls = []
+    const errors = []
+    await context.route('**/api/**', async route => {
+      const request = route.request()
+      const path = new URL(request.url()).pathname
+      const reply = json => route.fulfill({ json })
+      if (request.method() !== 'GET') calls.push({ path, body: request.postDataJSON() })
+      if (path === '/api/auth/me') return reply({ username: 'Member', role: 'user' })
+      if (path === '/api/requests/search') return reply({ results: [currentMedia] })
+      if (path.endsWith('/issue-options')) {
+        const result = options(currentMedia, hasFile, canAct)
+        if (optionDelay) await new Promise(resolve => setTimeout(resolve, optionDelay))
+        return reply(result)
+      }
+      if (path === '/api/portal/issues/media-status') return reply({ status: serverDown ? 'down' : 'up', headline: serverDown ? 'Server unavailable' : 'Server is responding', message: 'Media-server check attached.', checked_at: '2026-09-06T00:00:00Z', latency_ms: 12 })
+      if (path === '/api/portal/items' && request.method() === 'POST') return reply({ item: { id: 900 } })
+      if (path.includes('/actions/')) return reply({ status: 'ok', message: 'Fixture action accepted.' })
+      if (path.includes('/events/stream')) return route.fulfill({ contentType: 'text/event-stream', body: ': fixture\n\n' })
+      if (path.includes('/branding/')) return route.fulfill({ status: 404 })
+      return reply({ navigation: { showRequests: true }, items: [], total: 0, services: [] })
+    })
+    const page = await context.newPage()
+    page.on('pageerror', error => errors.push(error.message))
+    const active = () => page.locator('.issue-procedure-step.is-current')
+    const button = name => active().getByRole('button', { name, exact: true })
+    const visibleStep = async title => {
+      await active().getByRole('heading', { name: title, exact: true }).waitFor()
+      assert.equal(await page.locator('.issue-procedure-step.is-current').count(), 1)
+      assert.equal(await page.evaluate(() => document.documentElement.scrollWidth - innerWidth), 0)
+      assert.equal(await page.locator('.issue-movie-target').count(), 0)
+    }
+    const screenshot = async name => {
+      await page.evaluate(() => window.scrollTo({ top: 0, behavior: 'instant' }))
+      if (output) await page.screenshot({ path: `${output}/issue-flow-${name}.png`, fullPage: true, animations: 'disabled' })
+    }
+    const start = async (category, media = movie) => {
+      calls.length = 0
+      currentMedia = media
+      await page.goto(base + '/portal/issues')
+      await visibleStep('What is wrong?')
+      await active().getByRole('button').filter({ hasText: category }).click()
+      await visibleStep('Which title is affected?')
+      assert.equal(await page.locator('.issue-category-grid').count(), 0)
+      await active().getByPlaceholder('Search the Grizzlyflix catalogue').fill(media.title)
+      await button('Search').click()
+      await active().locator('.issue-media-result').click()
+      await visibleStep('What needs to be corrected?')
+      assert.equal(await page.getByPlaceholder('Search the Grizzlyflix catalogue').count(), 0)
+    }
+    const submit = async (path, body) => {
+      await visibleStep('Review and submit')
+      assert.equal(calls.length, 0, 'Choices must not start repairs before submission')
+      await active().getByRole('button', { name: /Submit/ }).click()
+      await visibleStep('What is wrong?')
+      assert.equal(calls[0].path, '/api/portal/items')
+      if (path) {
+        assert.equal(calls.length, 2)
+        assert.equal(calls[1].path, `/api/requests/${currentMedia.requestId}/actions/${path}`)
+        assert.deepEqual(calls[1].body, { issue_id: 900, ...body })
+      } else assert.equal(calls.length, 1)
+      return calls[0].body
+    }
+
+    // Movie selection is automatic; device toggles visibly change, persist through Change, and reach the report.
+    for (const width of [1440, 390]) {
+      await page.setViewportSize({ width, height: 1000 })
+      await start('Audio is wrong')
+      await button('Wrong language').click()
+      await button('No audio').click()
+      assert.equal(await button('Wrong language').getAttribute('aria-pressed'), 'true')
+      await button('Continue').click()
+      await visibleStep('Where did it happen?')
+      const before = await button('TV app').evaluate(el => getComputedStyle(el).backgroundColor)
+      await button('TV app').click()
+      await button('Web browser').click()
+      await button('Phone or tablet').click()
+      await button('Phone or tablet').click()
+      assert.equal(await button('TV app').getAttribute('aria-pressed'), 'true')
+      assert.equal(await button('Phone or tablet').getAttribute('aria-pressed'), 'false')
+      assert.notEqual(await button('TV app').evaluate(el => getComputedStyle(el).backgroundColor), before)
+      await active().getByRole('status').filter({ hasText: 'Selected: TV app, Web browser' }).waitFor()
+      await screenshot(`${width}-devices`)
+      await button('Review issue').click()
+      await visibleStep('Review and submit')
+      await screenshot(`${width}-review`)
+      await page.getByRole('button', { name: /^Change Where did it happen/ }).click()
+      await visibleStep('Where did it happen?')
+      assert.equal(await button('TV app').getAttribute('aria-pressed'), 'true')
+      await button('Review issue').click()
+      const report = await submit('replace', { file_ids: [77], confirmed: true })
+      assert.ok(report.description.includes('Devices: TV app, Web browser'))
+      assert.ok(report.description.includes('What needs correction: Wrong language, No audio'))
+      assert.ok(!report.description.includes('Phone or tablet'))
+    }
+
+    await page.setViewportSize({ width: 1440, height: 1000 })
+    // TV selection remains multi-season / multi-episode and sends only the chosen files.
+    await start('Picture or file is broken', series)
+    await button('Visual artefacts or corruption').click()
+    await button('Continue').click()
+    await visibleStep('Which seasons or episodes?')
+    await active().locator('.issue-episode-grid button').filter({ hasText: 'Episode 5-9' }).click()
+    await active().locator('.issue-season-tabs button').filter({ hasText: 'Season 6' }).click()
+    await active().locator('.issue-episode-grid button').filter({ hasText: 'Episode 6-10' }).click()
+    await screenshot('tv-targets')
+    await button('Continue').click()
+    let report = await submit('replace', { file_ids: [5009, 6010], confirmed: true })
+    assert.ok(report.description.includes('Episodes: S05E09, S06E10'))
+
+    // Subtitle issues must never replace a video; optional device choices can be skipped.
+    await start('Subtitles are wrong')
+    await button('Subtitles are missing').click()
+    await button('Continue').click()
+    await button('TV app').click()
+    await button('Skip').click()
+    report = await submit('repair-subtitles', { episode_ids: [], forced: false })
+    assert.ok(!report.description.includes('Devices:'))
+
+    // A missing movie does not require a nonexistent movie file or a second movie selection.
+    hasFile = false
+    await start('Movie or episode is missing')
+    await button('Movie is missing').click()
+    await button('Continue').click()
+    await submit('search-missing', { episode_ids: [], season_numbers: [] })
+
+    await start('Movie or episode is missing', series)
+    await button('Season is missing').click()
+    await button('Continue').click()
+    for (const season of ['Season 5', 'Season 6']) await active().locator('.issue-season-grid button').filter({ hasText: season }).click()
+    await button('Continue').click()
+    await submit('search-missing', { episode_ids: [509, 510, 609, 610], season_numbers: [5, 6] })
+
+    // A repair without a file is blocked, with a click-through to the missing-content path.
+    await start('Audio is wrong')
+    await button('No audio').click()
+    assert.equal(await button('Continue').isDisabled(), true)
+    await button('Report missing movie instead').click()
+    await button('Movie is missing').click()
+    await button('Continue').click()
+    await submit('search-missing', { episode_ids: [], season_numbers: [] })
+
+    hasFile = true
+    canAct = false
+    await start('Wrong thing downloaded')
+    await button('Different movie or show').click()
+    await button('Continue').click()
+    await submit(null)
+    canAct = true
+
+    // Device choices + a down server are attached to the report, without replacing media.
+    serverDown = true
+    await start('Playback or transcoding problem')
+    await button('Transcode error').click()
+    await button('Continue').click()
+    await button('Multiple devices').click()
+    await button('Review issue').click()
+    report = await submit(null)
+    assert.equal(report.issue_type, 'transcode')
+    assert.ok(report.description.includes('Devices: Multiple devices'))
+    assert.ok(report.description.includes('Media server check: Server unavailable'))
+
+    // Returning to an earlier step while a lookup is pending cannot reopen a stale result.
+    optionDelay = 500
+    await page.goto(base + '/portal/issues')
+    await active().getByRole('button').filter({ hasText: 'Audio is wrong' }).click()
+    await active().getByPlaceholder('Search the Grizzlyflix catalogue').fill(movie.title)
+    currentMedia = movie
+    await button('Search').click()
+    await active().locator('.issue-media-result').click()
+    await page.getByRole('button', { name: /^Change What is wrong/ }).click()
+    await page.waitForTimeout(700)
+    await visibleStep('What is wrong?')
+    assert.deepEqual(errors, [])
+    console.log('PASS: progressive issue flow, movie auto-selection, visible multi-device toggles, saved report data, TV multi-selection, subtitle-only fixes, permissions, missing files, and stale lookup protection. All APIs mocked.')
+  } finally { await browser.close() }
+})().catch(error => { console.error(error); process.exitCode = 1 })