Add issue workflow progress tracker

backend/app/routers/portal.py

@@ -258,6 +258,97 @@ def _stage_label_for_workflow(request_status: str, media_status: str) -> str:
     return "Approved"
 
 
+ISSUE_WORKFLOW_STAGES = (
+    ("reported", "Reported"),
+    ("review", "Under review"),
+    ("planned", "Fix planned"),
+    ("repair", "Fix underway"),
+    ("confirmation", "Confirm fix"),
+    ("resolved", "Resolved"),
+)
+
+ISSUE_STATUS_TO_STAGE: Dict[str, Tuple[int, str, str, str]] = {
+    "new": (
+        0,
+        "Issue received",
+        "Your report has been logged and is waiting for the support team to review it.",
+        "active",
+    ),
+    "triaging": (
+        1,
+        "Being investigated",
+        "The support team is checking the report and identifying the right fix.",
+        "active",
+    ),
+    "planned": (
+        2,
+        "Fix ready to begin",
+        "The problem has been reviewed and the next action has been selected.",
+        "active",
+    ),
+    "in_progress": (
+        3,
+        "Fix in progress",
+        "Work is underway on the affected content or service.",
+        "active",
+    ),
+    "blocked": (
+        3,
+        "Fix needs attention",
+        "Work has paused because the support team needs another service, resource, or decision before continuing.",
+        "attention",
+    ),
+    "awaiting_confirmation": (
+        4,
+        "Waiting for confirmation",
+        "A fix has been applied. Magent is waiting for the reporter to confirm that the problem is gone.",
+        "active",
+    ),
+    "done": (
+        5,
+        "Issue resolved",
+        "The reported problem has been fixed and the issue is complete.",
+        "complete",
+    ),
+    "closed": (
+        5,
+        "Issue resolved",
+        "The reported problem has been fixed and the issue is closed.",
+        "complete",
+    ),
+}
+
+
+def _issue_workflow_payload(status: Any) -> Dict[str, Any]:
+    normalized_status = str(status or "new").strip().lower()
+    stage_index, headline, message, state = ISSUE_STATUS_TO_STAGE.get(
+        normalized_status,
+        ISSUE_STATUS_TO_STAGE["new"],
+    )
+    steps = []
+    for index, (key, label) in enumerate(ISSUE_WORKFLOW_STAGES):
+        step_state = (
+            "complete"
+            if index < stage_index or (index == stage_index and state == "complete")
+            else "active"
+            if index == stage_index
+            else "waiting"
+        )
+        if index == stage_index and state == "attention":
+            step_state = "attention"
+        steps.append({"key": key, "label": label, "state": step_state})
+    return {
+        "current_step": stage_index + 1,
+        "total_steps": len(ISSUE_WORKFLOW_STAGES),
+        "stage": ISSUE_WORKFLOW_STAGES[stage_index][0],
+        "stage_label": ISSUE_WORKFLOW_STAGES[stage_index][1],
+        "headline": headline,
+        "message": message,
+        "state": state,
+        "steps": steps,
+    }
+
+
 def _normalize_request_pipeline(
     request_status: Optional[str],
     media_status: Optional[str],
@@ -419,6 +510,7 @@ def _serialize_item(item: Dict[str, Any], user: Dict[str, Any]) -> Dict[str, Any
             "related_item_id": _normalize_int(item.get("related_item_id"), "related_item_id"),
             "is_resolved": bool(_clean_text(item.get("issue_resolved_at"))),
             "resolved_at": _clean_text(item.get("issue_resolved_at")),
+            "workflow": _issue_workflow_payload(item.get("status")),
             "confirmation": {
                 "status": resolution.get("status"),
                 "attempts_sent": int(resolution.get("attemptsSent") or 0),