2204 lines
87 KiB
TypeScript
2204 lines
87 KiB
TypeScript
'use client'
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import { useEffect, useState } from 'react'
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import { useRouter } from 'next/navigation'
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import { authFetch, clearToken, getApiBase, getToken } from '../lib/auth'
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type PortalPermissions = {
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can_edit?: boolean
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can_comment?: boolean
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can_moderate?: boolean
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can_confirm_resolution?: boolean
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}
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type PortalItem = {
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id: number
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kind: 'request' | 'issue' | 'feature'
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title: string
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description: string
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media_type?: 'movie' | 'tv' | null
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year?: number | null
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external_ref?: string | null
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source_system?: string | null
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source_request_id?: number | null
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status: string
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priority: string
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created_by_username: string
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assignee_username?: string | null
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created_at: string
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updated_at: string
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last_activity_at: string
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permissions?: PortalPermissions
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workflow?: {
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request_status?: string
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media_status?: string
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stage_label?: string
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is_terminal?: boolean
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}
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issue?: {
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issue_type?: string
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related_item_id?: number | null
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is_resolved?: boolean
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resolved_at?: string | null
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confirmation?: {
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status?: string | null
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attempts_sent?: number
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maximum_attempts?: number
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last_contact_at?: string | null
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next_contact_at?: string | null
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interval_value?: number | null
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interval_unit?: string | null
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last_delivery_succeeded?: boolean | null
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}
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}
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}
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type PortalComment = {
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id: number
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item_id: number
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author_username: string
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author_role: string
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message: string
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is_internal: boolean
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created_at: string
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}
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type PortalActivity = {
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id: number | string
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item_id: number
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event_type: string
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actor_username: string
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actor_role: string
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message: string
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created_at: string
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}
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type PortalOverview = {
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overview?: {
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total_items?: number
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total_comments?: number
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by_kind?: Record<string, number>
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by_status?: Record<string, number>
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}
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my_items?: number
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}
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type UserProfile = {
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username: string
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role: string
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}
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type DiscoveryResult = {
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title: string
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year?: number | null
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type?: 'movie' | 'tv' | null
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tmdbId?: number | null
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requestId?: number | null
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statusLabel?: string | null
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status?: number | null
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accessible?: boolean
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posterPath?: string | null
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backdropPath?: string | null
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}
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type IssueCategoryId =
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| 'broken_media'
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| 'missing_content'
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| 'audio'
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| 'subtitle'
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| 'playback'
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| 'service_unavailable'
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type MediaServerStatus = {
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checked_at?: string
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status: 'up' | 'degraded' | 'down' | 'not_configured'
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headline: string
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message: string
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latency_ms?: number | null
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server?: {
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version?: string | null
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restart_pending?: boolean | null
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}
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activity?: {
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active_streams?: number | null
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transcoding_streams?: number | null
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available?: boolean
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}
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}
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type ReplacementFile = {
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id: number
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name: string
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quality?: string | null
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size?: number | null
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season_number?: number | null
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episodes?: string[]
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}
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const ISSUE_CATEGORIES: Array<{
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id: IssueCategoryId
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marker: string
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label: string
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description: string
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outcome: string
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issueType: string
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titlePrefix: string
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}> = [
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{
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id: 'broken_media',
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marker: 'REPLACE',
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label: 'Picture or file is broken',
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description: 'Corruption, visual artefacts, freezing, or playback stopping at the same point.',
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outcome: 'Likely action: replace the affected media file.',
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issueType: 'broken_media',
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titlePrefix: 'Replace media',
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},
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{
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id: 'missing_content',
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marker: 'MISSING',
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label: 'Movie or episode is missing',
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description: 'A title, season, episode, or expected part is not available in Grizzlyflix.',
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outcome: 'Likely action: check the request pipeline, then collect the missing media.',
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issueType: 'missing_content',
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titlePrefix: 'Missing content',
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},
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{
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id: 'audio',
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marker: 'AUDIO',
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label: 'Audio is wrong',
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description: 'No sound, wrong language, commentary only, distorted audio, or audio out of sync.',
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outcome: 'Likely action: replace the file or correct its audio tracks.',
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issueType: 'audio',
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titlePrefix: 'Audio problem',
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},
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{
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id: 'subtitle',
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marker: 'SUBS',
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label: 'Subtitles are wrong',
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description: 'Missing, incorrect, forced, unreadable, or out-of-sync subtitles.',
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outcome: 'Likely action: repair the subtitle track or replace the media.',
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issueType: 'subtitle',
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titlePrefix: 'Subtitle problem',
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},
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{
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id: 'playback',
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marker: 'PLAYBACK',
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label: 'Playback or transcoding problem',
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description: 'The title will not start, constantly buffers, stops, or reports a transcode error.',
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outcome: 'Magent will check Jellyfin before deciding whether this is file-, device-, or server-related.',
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issueType: 'playback',
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titlePrefix: 'Playback problem',
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},
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{
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id: 'service_unavailable',
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marker: 'SERVER',
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label: 'Nothing will play',
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description: 'Grizzlyflix will not open or every title fails across the device or household.',
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outcome: 'Magent will check the media server and include the result with the report.',
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issueType: 'service_unavailable',
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titlePrefix: 'Media server unavailable',
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},
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]
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const ISSUE_SYMPTOMS: Record<IssueCategoryId, string[]> = {
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broken_media: ['Visual artefacts or corruption', 'Freezes at the same point', 'Stops before the end', 'File will not play'],
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missing_content: ['Entire title is missing', 'Season is missing', 'Episode is missing', 'Part or edition is missing'],
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audio: ['No audio', 'Wrong language', 'Commentary track only', 'Audio is out of sync', 'Audio is distorted'],
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subtitle: ['Subtitles are missing', 'Wrong subtitles', 'Subtitles are out of sync', 'Forced subtitles are missing'],
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playback: ['Will not start', 'Constant buffering', 'Transcode error', 'Stops during playback', 'Only fails on one device'],
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service_unavailable: ['Grizzlyflix will not open', 'Every title fails', 'Login works but playback does not', 'Server error is shown'],
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}
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const ISSUE_TYPE_LABELS: Record<string, string> = {
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general: 'General',
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playback: 'Playback',
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transcode: 'Transcoding',
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service_unavailable: 'Server unavailable',
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broken_media: 'Broken media',
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missing_content: 'Missing content',
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audio: 'Audio',
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subtitle: 'Subtitles',
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quality: 'Quality',
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metadata: 'Metadata',
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other: 'Other',
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}
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const STATUS_OPTIONS = [
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{ value: 'new', label: 'New' },
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{ value: 'triaging', label: 'Triaging' },
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{ value: 'planned', label: 'Planned' },
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{ value: 'in_progress', label: 'In progress' },
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{ value: 'blocked', label: 'Blocked' },
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{ value: 'awaiting_confirmation', label: 'Fixed - ask reporter to confirm' },
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{ value: 'done', label: 'Resolved (legacy)' },
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{ value: 'pending', label: 'Pending approval' },
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{ value: 'approved', label: 'Approved' },
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{ value: 'processing', label: 'Processing' },
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{ value: 'partially_available', label: 'Partially available' },
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{ value: 'available', label: 'Available' },
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{ value: 'failed', label: 'Failed' },
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{ value: 'declined', label: 'Declined' },
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{ value: 'closed', label: 'Closed' },
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] as const
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const REQUEST_STATUS_OPTIONS = [
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{ value: 'pending', label: 'Pending approval' },
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{ value: 'approved', label: 'Approved' },
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{ value: 'declined', label: 'Declined' },
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] as const
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const MEDIA_STATUS_OPTIONS = [
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{ value: 'pending', label: 'Pending' },
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{ value: 'processing', label: 'Processing' },
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{ value: 'partially_available', label: 'Partially available' },
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{ value: 'available', label: 'Available' },
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{ value: 'failed', label: 'Failed' },
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{ value: 'unknown', label: 'Unknown' },
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] as const
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const PRIORITY_OPTIONS = [
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{ value: 'low', label: 'Low' },
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{ value: 'normal', label: 'Normal' },
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{ value: 'high', label: 'High' },
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{ value: 'urgent', label: 'Urgent' },
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] as const
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const MEDIA_TYPE_OPTIONS = [
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{ value: '', label: 'None' },
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{ value: 'movie', label: 'Movie' },
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{ value: 'tv', label: 'TV' },
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] as const
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const REQUEST_FILTER_STATUS_OPTIONS = [
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{ value: 'pending', label: 'Pending approval' },
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{ value: 'approved', label: 'Approved' },
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{ value: 'processing', label: 'Processing' },
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{ value: 'partially_available', label: 'Partially available' },
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{ value: 'available', label: 'Available' },
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{ value: 'failed', label: 'Failed' },
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{ value: 'declined', label: 'Declined' },
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] as const
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const ISSUE_FILTER_STATUS_OPTIONS = [
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{ value: 'new', label: 'New' },
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{ value: 'triaging', label: 'Triaging' },
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{ value: 'planned', label: 'Planned' },
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{ value: 'in_progress', label: 'In progress' },
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{ value: 'blocked', label: 'Blocked' },
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{ value: 'awaiting_confirmation', label: 'Waiting for confirmation' },
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{ value: 'done', label: 'Previously resolved' },
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{ value: 'closed', label: 'Closed' },
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] as const
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const formatDate = (value?: string | null) => {
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if (!value) return 'Never'
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const parsed = new Date(value)
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if (Number.isNaN(parsed.valueOf())) return value
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return parsed.toLocaleString()
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}
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const formatIssueStatus = (value?: string | null) => {
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const labels: Record<string, string> = {
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new: 'New',
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triaging: 'Triaging',
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planned: 'Planned',
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in_progress: 'In progress',
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blocked: 'Blocked',
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awaiting_confirmation: 'Waiting for reporter confirmation',
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done: 'Resolved',
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closed: 'Closed',
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}
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return labels[String(value ?? '').toLowerCase()] ?? String(value ?? 'Unknown').replaceAll('_', ' ')
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}
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const formatFileSize = (value?: number | null) => {
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if (!value || value <= 0) return 'Size unavailable'
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const units = ['B', 'KB', 'MB', 'GB', 'TB']
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const unitIndex = Math.min(Math.floor(Math.log(value) / Math.log(1024)), units.length - 1)
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return `${(value / 1024 ** unitIndex).toFixed(unitIndex >= 3 ? 1 : 0)} ${units[unitIndex]}`
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}
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const toPositiveInt = (value: string) => {
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const parsed = Number.parseInt(value, 10)
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if (Number.isNaN(parsed) || parsed <= 0) return null
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return parsed
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}
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type PortalWorkspace = 'request' | 'issue'
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type PortalClientProps = {
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workspace: PortalWorkspace
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}
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export default function PortalClient({ workspace }: PortalClientProps) {
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const router = useRouter()
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const [me, setMe] = useState<UserProfile | null>(null)
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const [overview, setOverview] = useState<PortalOverview | null>(null)
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const [items, setItems] = useState<PortalItem[]>([])
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const [selectedItemId, setSelectedItemId] = useState<number | null>(null)
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const [selectedItem, setSelectedItem] = useState<PortalItem | null>(null)
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const [comments, setComments] = useState<PortalComment[]>([])
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const [activity, setActivity] = useState<PortalActivity[]>([])
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const [loadingItems, setLoadingItems] = useState(true)
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const [loadingItem, setLoadingItem] = useState(false)
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const [creating, setCreating] = useState(false)
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const [saving, setSaving] = useState(false)
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const [commenting, setCommenting] = useState(false)
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const [respondingResolution, setRespondingResolution] = useState(false)
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const [error, setError] = useState<string | null>(null)
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const [status, setStatus] = useState<string | null>(null)
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const [totalItems, setTotalItems] = useState(0)
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const [hasMore, setHasMore] = useState(false)
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const filterKind = workspace
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const [filterStatus, setFilterStatus] = useState('')
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const [filterMine, setFilterMine] = useState(false)
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const [filterSearch, setFilterSearch] = useState('')
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const [createTitle, setCreateTitle] = useState('')
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const [createDescription, setCreateDescription] = useState('')
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const [createMediaType, setCreateMediaType] = useState('')
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const [createYear, setCreateYear] = useState('')
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const [createExternalRef, setCreateExternalRef] = useState('')
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const [createPriority, setCreatePriority] = useState<'low' | 'normal' | 'high' | 'urgent'>('normal')
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const [editTitle, setEditTitle] = useState('')
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const [editDescription, setEditDescription] = useState('')
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const [editMediaType, setEditMediaType] = useState('')
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const [editYear, setEditYear] = useState('')
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const [editExternalRef, setEditExternalRef] = useState('')
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const [editStatus, setEditStatus] = useState('new')
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const [editIssueType, setEditIssueType] = useState('general')
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const [editRequestStatus, setEditRequestStatus] = useState('pending')
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const [editMediaStatus, setEditMediaStatus] = useState('pending')
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const [editPriority, setEditPriority] = useState('normal')
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const [editAssignee, setEditAssignee] = useState('')
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const [commentText, setCommentText] = useState('')
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const [commentInternal, setCommentInternal] = useState(false)
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const [preselectedItemId, setPreselectedItemId] = useState<number | null>(null)
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const [discoverQuery, setDiscoverQuery] = useState('')
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const [discoverLoading, setDiscoverLoading] = useState(false)
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const [discoverResults, setDiscoverResults] = useState<DiscoveryResult[]>([])
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const [discoverError, setDiscoverError] = useState<string | null>(null)
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const [requestingTmdbIds, setRequestingTmdbIds] = useState<Record<string, boolean>>({})
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const [issueCategory, setIssueCategory] = useState<IssueCategoryId | null>(null)
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const [issueMediaTitle, setIssueMediaTitle] = useState('')
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const [issueMediaType, setIssueMediaType] = useState<'movie' | 'tv'>('movie')
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const [issueEpisode, setIssueEpisode] = useState('')
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const [issueScope, setIssueScope] = useState<'one_title' | 'multiple_titles' | 'everything'>('one_title')
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const [issueSymptom, setIssueSymptom] = useState('')
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const [issueDevice, setIssueDevice] = useState('')
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const [issueNotes, setIssueNotes] = useState('')
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const [mediaServerStatus, setMediaServerStatus] = useState<MediaServerStatus | null>(null)
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const [mediaServerChecking, setMediaServerChecking] = useState(false)
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const [mediaServerError, setMediaServerError] = useState<string | null>(null)
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const [issueMediaQuery, setIssueMediaQuery] = useState('')
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const [issueMediaSearching, setIssueMediaSearching] = useState(false)
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const [issueMediaResults, setIssueMediaResults] = useState<DiscoveryResult[]>([])
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const [issueSelectedMedia, setIssueSelectedMedia] = useState<DiscoveryResult | null>(null)
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const [replacementFiles, setReplacementFiles] = useState<ReplacementFile[]>([])
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const [replacementFilesLoading, setReplacementFilesLoading] = useState(false)
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const [replacementFilesMessage, setReplacementFilesMessage] = useState<string | null>(null)
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const [replacementFileFilter, setReplacementFileFilter] = useState('')
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const [selectedReplacementFileId, setSelectedReplacementFileId] = useState<number | null>(null)
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const [startReplacement, setStartReplacement] = useState(false)
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const [replacementAllowed, setReplacementAllowed] = useState(true)
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const isAdmin = me?.role === 'admin'
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const visibleKindCount = Number(overview?.overview?.by_kind?.[workspace] ?? 0)
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const workspaceLabel = workspace === 'request' ? 'request' : 'issue'
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const workspaceLabelPlural = workspace === 'request' ? 'requests' : 'issues'
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const selectedIssueDefinition = ISSUE_CATEGORIES.find((category) => category.id === issueCategory) ?? null
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const issueNeedsServerCheck = issueCategory === 'playback' || issueCategory === 'service_unavailable'
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const issueNeedsMediaTitle =
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Boolean(issueCategory) &&
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issueCategory !== 'service_unavailable' &&
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!(issueCategory === 'playback' && issueScope !== 'one_title')
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const issueSupportsReplacement =
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issueCategory === 'broken_media' ||
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issueCategory === 'audio' ||
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issueCategory === 'subtitle' ||
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(issueCategory === 'playback' && issueScope === 'one_title')
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const selectedReplacementFile =
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replacementFiles.find((file) => file.id === selectedReplacementFileId) ?? null
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const visibleReplacementFiles = replacementFiles.filter((file) => {
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const query = replacementFileFilter.trim().toLowerCase()
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if (!query) return true
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return [file.name, file.quality, ...(file.episodes ?? [])]
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.filter(Boolean)
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.some((value) => String(value).toLowerCase().includes(query))
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})
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useEffect(() => {
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if (typeof window === 'undefined') return
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const raw = new URLSearchParams(window.location.search).get('item')
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if (!raw) {
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setPreselectedItemId(null)
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return
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}
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const parsed = Number.parseInt(raw, 10)
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setPreselectedItemId(Number.isNaN(parsed) || parsed <= 0 ? null : parsed)
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}, [])
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const loadMe = async () => {
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const baseUrl = getApiBase()
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const response = await authFetch(`${baseUrl}/auth/me`)
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if (!response.ok) {
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if (response.status === 401) {
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clearToken()
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router.push('/login')
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return null
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}
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throw new Error(`Failed to load session (${response.status})`)
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}
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const data = await response.json()
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const profile: UserProfile = {
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username: data?.username ?? 'unknown',
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role: data?.role ?? 'user',
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}
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setMe(profile)
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return profile
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}
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const loadOverview = async () => {
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try {
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const baseUrl = getApiBase()
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const response = await authFetch(`${baseUrl}/portal/overview`)
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if (!response.ok) {
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if (response.status === 401) {
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clearToken()
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router.push('/login')
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return
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}
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throw new Error(`Failed to load portal overview (${response.status})`)
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}
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const data = await response.json()
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setOverview(data)
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} catch (err) {
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console.error(err)
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}
|
|
}
|
|
|
|
const loadItem = async (itemId: number) => {
|
|
setLoadingItem(true)
|
|
try {
|
|
const baseUrl = getApiBase()
|
|
const response = await authFetch(`${baseUrl}/portal/items/${itemId}`)
|
|
if (!response.ok) {
|
|
if (response.status === 401) {
|
|
clearToken()
|
|
router.push('/login')
|
|
return
|
|
}
|
|
if (response.status === 404) {
|
|
setSelectedItem(null)
|
|
setComments([])
|
|
setActivity([])
|
|
return
|
|
}
|
|
throw new Error(`Failed to load portal item (${response.status})`)
|
|
}
|
|
const data = await response.json()
|
|
const item = (data?.item ?? null) as PortalItem | null
|
|
setSelectedItem(item)
|
|
setComments(Array.isArray(data?.comments) ? data.comments : [])
|
|
setActivity(Array.isArray(data?.activity) ? data.activity : [])
|
|
} catch (err) {
|
|
console.error(err)
|
|
setError('Could not load portal item details.')
|
|
} finally {
|
|
setLoadingItem(false)
|
|
}
|
|
}
|
|
|
|
const loadItems = async (options?: { preferItemId?: number | null }) => {
|
|
setLoadingItems(true)
|
|
try {
|
|
const baseUrl = getApiBase()
|
|
const params = new URLSearchParams({
|
|
limit: '60',
|
|
offset: '0',
|
|
})
|
|
params.set('kind', filterKind)
|
|
if (filterStatus) params.set('status', filterStatus)
|
|
if (filterMine) params.set('mine', '1')
|
|
const trimmedSearch = filterSearch.trim()
|
|
if (trimmedSearch) params.set('search', trimmedSearch)
|
|
|
|
const response = await authFetch(`${baseUrl}/portal/items?${params.toString()}`)
|
|
if (!response.ok) {
|
|
if (response.status === 401) {
|
|
clearToken()
|
|
router.push('/login')
|
|
return
|
|
}
|
|
throw new Error(`Failed to load portal items (${response.status})`)
|
|
}
|
|
const data = await response.json()
|
|
const loadedItems = Array.isArray(data?.items) ? (data.items as PortalItem[]) : []
|
|
setItems(loadedItems)
|
|
setTotalItems(Number(data?.total ?? loadedItems.length ?? 0))
|
|
setHasMore(Boolean(data?.has_more))
|
|
|
|
const preferred = options?.preferItemId ?? selectedItemId ?? preselectedItemId
|
|
if (preferred && loadedItems.some((item) => item.id === preferred)) {
|
|
setSelectedItemId(preferred)
|
|
} else if (loadedItems.length > 0) {
|
|
setSelectedItemId(loadedItems[0].id)
|
|
} else {
|
|
setSelectedItemId(null)
|
|
setSelectedItem(null)
|
|
setComments([])
|
|
}
|
|
} catch (err) {
|
|
console.error(err)
|
|
setError('Could not load portal items.')
|
|
} finally {
|
|
setLoadingItems(false)
|
|
}
|
|
}
|
|
|
|
const resolveTmdbArtworkUrl = (path?: string | null, size: 'w185' | 'w342' = 'w185') => {
|
|
if (!path) return null
|
|
const normalized = path.startsWith('/') ? path : `/${path}`
|
|
return `https://image.tmdb.org/t/p/${size}${normalized}`
|
|
}
|
|
|
|
const runDiscoverySearch = async (event?: React.FormEvent) => {
|
|
if (event) event.preventDefault()
|
|
const query = discoverQuery.trim()
|
|
if (!query) {
|
|
setDiscoverResults([])
|
|
setDiscoverError('Enter a title to search.')
|
|
return
|
|
}
|
|
setDiscoverLoading(true)
|
|
setDiscoverError(null)
|
|
try {
|
|
const baseUrl = getApiBase()
|
|
const response = await authFetch(`${baseUrl}/requests/search?query=${encodeURIComponent(query)}`)
|
|
if (!response.ok) {
|
|
if (response.status === 401) {
|
|
clearToken()
|
|
router.push('/login')
|
|
return
|
|
}
|
|
const text = await response.text()
|
|
throw new Error(text || `Search failed (${response.status})`)
|
|
}
|
|
const data = await response.json()
|
|
const mapped: DiscoveryResult[] = Array.isArray(data?.results)
|
|
? data.results.map((item: any) => ({
|
|
title: item?.title ?? 'Untitled',
|
|
year: typeof item?.year === 'number' ? item.year : null,
|
|
type: item?.type === 'movie' || item?.type === 'tv' ? item.type : null,
|
|
tmdbId: typeof item?.tmdbId === 'number' ? item.tmdbId : null,
|
|
requestId: typeof item?.requestId === 'number' ? item.requestId : null,
|
|
statusLabel: item?.statusLabel ?? null,
|
|
status: typeof item?.status === 'number' ? item.status : null,
|
|
accessible: Boolean(item?.accessible),
|
|
posterPath: item?.posterPath ?? null,
|
|
backdropPath: item?.backdropPath ?? null,
|
|
}))
|
|
: []
|
|
setDiscoverResults(mapped)
|
|
} catch (err) {
|
|
console.error(err)
|
|
setDiscoverResults([])
|
|
setDiscoverError(err instanceof Error ? err.message : 'Search failed.')
|
|
} finally {
|
|
setDiscoverLoading(false)
|
|
}
|
|
}
|
|
|
|
const requestDiscoveryItem = async (item: DiscoveryResult) => {
|
|
if (!item.tmdbId || !item.type) {
|
|
setError('Could not request this result because required media details are missing.')
|
|
return
|
|
}
|
|
const key = `${item.type}:${item.tmdbId}`
|
|
setRequestingTmdbIds((prev) => ({ ...prev, [key]: true }))
|
|
setError(null)
|
|
setStatus(null)
|
|
try {
|
|
const baseUrl = getApiBase()
|
|
const response = await authFetch(`${baseUrl}/requests/create`, {
|
|
method: 'POST',
|
|
headers: { 'Content-Type': 'application/json' },
|
|
body: JSON.stringify({
|
|
mediaType: item.type,
|
|
tmdbId: item.tmdbId,
|
|
}),
|
|
})
|
|
if (!response.ok) {
|
|
if (response.status === 401) {
|
|
clearToken()
|
|
router.push('/login')
|
|
return
|
|
}
|
|
const text = await response.text()
|
|
throw new Error(text || `Request failed (${response.status})`)
|
|
}
|
|
const data = await response.json()
|
|
const requestId = typeof data?.requestId === 'number' ? data.requestId : null
|
|
const statusLabel = typeof data?.statusLabel === 'string' ? data.statusLabel : item.statusLabel
|
|
const statusCode = typeof data?.statusCode === 'number' ? data.statusCode : item.status
|
|
setDiscoverResults((prev) =>
|
|
prev.map((entry) =>
|
|
entry.tmdbId === item.tmdbId && entry.type === item.type
|
|
? {
|
|
...entry,
|
|
requestId,
|
|
statusLabel,
|
|
status: statusCode,
|
|
accessible: true,
|
|
}
|
|
: entry
|
|
)
|
|
)
|
|
if (requestId) {
|
|
const mode = data?.status === 'exists' ? 'already exists' : 'created'
|
|
setStatus(`Request ${mode}. Open request #${requestId} for the full pipeline.`)
|
|
} else {
|
|
setStatus('Request submitted.')
|
|
}
|
|
await Promise.all([loadItems(), loadOverview()])
|
|
} catch (err) {
|
|
console.error(err)
|
|
setError(err instanceof Error ? err.message : 'Could not create request.')
|
|
} finally {
|
|
setRequestingTmdbIds((prev) => {
|
|
const next = { ...prev }
|
|
delete next[key]
|
|
return next
|
|
})
|
|
}
|
|
}
|
|
|
|
const loadReplacementFiles = async (media: DiscoveryResult) => {
|
|
setReplacementFiles([])
|
|
setSelectedReplacementFileId(null)
|
|
setStartReplacement(false)
|
|
setReplacementAllowed(true)
|
|
setReplacementFileFilter('')
|
|
if (!media.requestId) {
|
|
setReplacementFilesMessage(
|
|
'This title is not linked to an existing Magent request, so there is no managed file to replace.'
|
|
)
|
|
return
|
|
}
|
|
setReplacementFilesLoading(true)
|
|
setReplacementFilesMessage(null)
|
|
try {
|
|
const response = await authFetch(
|
|
`${getApiBase()}/requests/${media.requestId}/replacement-options`
|
|
)
|
|
if (!response.ok) {
|
|
if (response.status === 401) {
|
|
clearToken()
|
|
router.push('/login')
|
|
return
|
|
}
|
|
const text = await response.text()
|
|
throw new Error(text || 'Could not load the managed files from Sonarr/Radarr.')
|
|
}
|
|
const payload = await response.json()
|
|
const files = Array.isArray(payload?.files) ? payload.files as ReplacementFile[] : []
|
|
setReplacementFiles(files)
|
|
setReplacementAllowed(payload?.can_replace !== false)
|
|
setReplacementFilesMessage(
|
|
payload?.can_replace === false
|
|
? 'Your account can report this file, but automatic replacement is disabled.'
|
|
: payload?.message ?? null
|
|
)
|
|
if (files.length === 1 && payload?.can_replace !== false) {
|
|
setSelectedReplacementFileId(files[0].id)
|
|
}
|
|
} catch (err) {
|
|
console.error(err)
|
|
setReplacementFilesMessage(
|
|
err instanceof Error ? err.message : 'Could not load the managed files from Sonarr/Radarr.'
|
|
)
|
|
} finally {
|
|
setReplacementFilesLoading(false)
|
|
}
|
|
}
|
|
|
|
const searchIssueMedia = async (event?: React.FormEvent) => {
|
|
event?.preventDefault()
|
|
const query = issueMediaQuery.trim()
|
|
if (!query) {
|
|
setError('Enter the movie or TV show you are having trouble with.')
|
|
return
|
|
}
|
|
setIssueMediaSearching(true)
|
|
setError(null)
|
|
setIssueMediaResults([])
|
|
setIssueSelectedMedia(null)
|
|
setIssueMediaTitle('')
|
|
setReplacementFiles([])
|
|
setSelectedReplacementFileId(null)
|
|
setStartReplacement(false)
|
|
setReplacementAllowed(true)
|
|
try {
|
|
const response = await authFetch(
|
|
`${getApiBase()}/requests/search?query=${encodeURIComponent(query)}`
|
|
)
|
|
if (!response.ok) {
|
|
if (response.status === 401) {
|
|
clearToken()
|
|
router.push('/login')
|
|
return
|
|
}
|
|
throw new Error('Magent could not search the media catalogue.')
|
|
}
|
|
const payload = await response.json()
|
|
const results: DiscoveryResult[] = Array.isArray(payload?.results)
|
|
? payload.results
|
|
.filter((item: any) => item?.type === 'movie' || item?.type === 'tv')
|
|
.map((item: any) => ({
|
|
title: item?.title ?? 'Untitled',
|
|
year: typeof item?.year === 'number' ? item.year : null,
|
|
type: item.type,
|
|
tmdbId: typeof item?.tmdbId === 'number' ? item.tmdbId : null,
|
|
requestId: typeof item?.requestId === 'number' ? item.requestId : null,
|
|
statusLabel: item?.statusLabel ?? null,
|
|
status: typeof item?.status === 'number' ? item.status : null,
|
|
accessible: Boolean(item?.accessible),
|
|
posterPath: item?.posterPath ?? null,
|
|
backdropPath: item?.backdropPath ?? null,
|
|
}))
|
|
: []
|
|
setIssueMediaResults(results.slice(0, 12))
|
|
if (results.length === 0) {
|
|
setError('No matching movie or TV show was found. Try the title without a year.')
|
|
}
|
|
} catch (err) {
|
|
console.error(err)
|
|
setError(err instanceof Error ? err.message : 'Magent could not search the media catalogue.')
|
|
} finally {
|
|
setIssueMediaSearching(false)
|
|
}
|
|
}
|
|
|
|
const selectIssueMedia = (media: DiscoveryResult) => {
|
|
setIssueSelectedMedia(media)
|
|
setIssueMediaTitle(media.title)
|
|
setIssueMediaType(media.type === 'tv' ? 'tv' : 'movie')
|
|
setIssueMediaResults([])
|
|
setIssueMediaQuery(`${media.title}${media.year ? ` (${media.year})` : ''}`)
|
|
setError(null)
|
|
if (issueSupportsReplacement) {
|
|
void loadReplacementFiles(media)
|
|
} else {
|
|
setReplacementFiles([])
|
|
setSelectedReplacementFileId(null)
|
|
setStartReplacement(false)
|
|
setReplacementFilesMessage(null)
|
|
}
|
|
}
|
|
|
|
const checkMediaServer = async () => {
|
|
setMediaServerChecking(true)
|
|
setMediaServerError(null)
|
|
try {
|
|
const response = await authFetch(`${getApiBase()}/portal/issues/media-status`)
|
|
if (!response.ok) {
|
|
if (response.status === 401) {
|
|
clearToken()
|
|
router.push('/login')
|
|
return
|
|
}
|
|
throw new Error('The live media-server check is temporarily unavailable.')
|
|
}
|
|
const payload = (await response.json()) as MediaServerStatus
|
|
setMediaServerStatus(payload)
|
|
} catch (err) {
|
|
console.error(err)
|
|
setMediaServerStatus(null)
|
|
setMediaServerError(
|
|
err instanceof Error ? err.message : 'The live media-server check is temporarily unavailable.'
|
|
)
|
|
} finally {
|
|
setMediaServerChecking(false)
|
|
}
|
|
}
|
|
|
|
const chooseIssueCategory = (category: IssueCategoryId) => {
|
|
setIssueCategory(category)
|
|
setIssueSymptom(ISSUE_SYMPTOMS[category][0] ?? '')
|
|
setIssueScope(category === 'service_unavailable' ? 'everything' : 'one_title')
|
|
setMediaServerStatus(null)
|
|
setMediaServerError(null)
|
|
setError(null)
|
|
setStatus(null)
|
|
const supportsReplacement = ['broken_media', 'audio', 'subtitle', 'playback'].includes(category)
|
|
if (category === 'service_unavailable') {
|
|
setIssueSelectedMedia(null)
|
|
setIssueMediaTitle('')
|
|
setIssueMediaQuery('')
|
|
setIssueMediaResults([])
|
|
}
|
|
if (supportsReplacement && issueSelectedMedia?.requestId) {
|
|
void loadReplacementFiles(issueSelectedMedia)
|
|
} else if (!supportsReplacement) {
|
|
setReplacementFiles([])
|
|
setSelectedReplacementFileId(null)
|
|
setStartReplacement(false)
|
|
setReplacementFilesMessage(null)
|
|
}
|
|
if (category === 'playback' || category === 'service_unavailable') {
|
|
void checkMediaServer()
|
|
}
|
|
}
|
|
|
|
const createGuidedIssue = async (event: React.FormEvent) => {
|
|
event.preventDefault()
|
|
if (!selectedIssueDefinition || !issueCategory) {
|
|
setError('Choose the problem that best matches what you are seeing.')
|
|
return
|
|
}
|
|
const cleanMediaTitle = issueMediaTitle.trim()
|
|
if (issueNeedsMediaTitle && (!cleanMediaTitle || !issueSelectedMedia)) {
|
|
setError('Search for and select the exact movie or TV show so the managed file can be identified.')
|
|
return
|
|
}
|
|
if (startReplacement && (!issueSelectedMedia?.requestId || !selectedReplacementFile)) {
|
|
setError('Select the exact Sonarr/Radarr file before starting a replacement.')
|
|
return
|
|
}
|
|
if (startReplacement && !replacementAllowed) {
|
|
setError('Automatic replacement is disabled for this account. The issue can still be submitted.')
|
|
return
|
|
}
|
|
if (
|
|
startReplacement &&
|
|
selectedReplacementFile &&
|
|
!window.confirm(
|
|
`Replace “${selectedReplacementFile.name}”?\n\n` +
|
|
'The current managed file will be removed and Sonarr/Radarr will immediately search for a replacement. ' +
|
|
'The title may be unavailable until the new download is imported.'
|
|
)
|
|
) {
|
|
return
|
|
}
|
|
|
|
setCreating(true)
|
|
setError(null)
|
|
setStatus(null)
|
|
try {
|
|
const scopeLabel =
|
|
issueScope === 'everything'
|
|
? 'Everything / service-wide'
|
|
: issueScope === 'multiple_titles'
|
|
? 'Multiple titles'
|
|
: 'One title'
|
|
const diagnosticLines: string[] = []
|
|
if (mediaServerStatus) {
|
|
diagnosticLines.push(
|
|
`Media server check: ${mediaServerStatus.headline}`,
|
|
`Checked: ${formatDate(mediaServerStatus.checked_at)}`,
|
|
)
|
|
if (typeof mediaServerStatus.latency_ms === 'number') {
|
|
diagnosticLines.push(`Response time: ${mediaServerStatus.latency_ms} ms`)
|
|
}
|
|
if (mediaServerStatus.server?.restart_pending) {
|
|
diagnosticLines.push('Server restart pending: yes')
|
|
}
|
|
if (mediaServerStatus.activity?.available) {
|
|
diagnosticLines.push(
|
|
`Active streams: ${mediaServerStatus.activity.active_streams ?? 0}`,
|
|
`Active transcodes: ${mediaServerStatus.activity.transcoding_streams ?? 0}`,
|
|
)
|
|
}
|
|
} else if (issueNeedsServerCheck) {
|
|
diagnosticLines.push('Media server check: unavailable at the time of reporting')
|
|
}
|
|
|
|
const description = [
|
|
`Problem: ${selectedIssueDefinition.label}`,
|
|
`Symptom: ${issueSymptom}`,
|
|
`Scope: ${scopeLabel}`,
|
|
cleanMediaTitle ? `Affected title: ${cleanMediaTitle}` : null,
|
|
cleanMediaTitle ? `Media type: ${issueMediaType === 'tv' ? 'TV show' : 'Movie'}` : null,
|
|
issueSelectedMedia?.requestId ? `Magent request: #${issueSelectedMedia.requestId}` : null,
|
|
selectedReplacementFile ? `Managed file: ${selectedReplacementFile.name}` : null,
|
|
startReplacement ? 'Replacement action: confirmed by the reporting user' : null,
|
|
issueEpisode.trim() ? `Season / episode / part: ${issueEpisode.trim()}` : null,
|
|
issueDevice.trim() ? `Device or app: ${issueDevice.trim()}` : null,
|
|
...diagnosticLines,
|
|
issueNotes.trim() ? `Additional information: ${issueNotes.trim()}` : null,
|
|
]
|
|
.filter((line): line is string => Boolean(line))
|
|
.join('\n')
|
|
|
|
const titleTarget = cleanMediaTitle || (issueScope === 'everything' ? 'all playback' : 'multiple titles')
|
|
const resolvedIssueType =
|
|
issueCategory === 'playback' && issueSymptom.toLowerCase().includes('transcode')
|
|
? 'transcode'
|
|
: selectedIssueDefinition.issueType
|
|
const priority =
|
|
mediaServerStatus?.status === 'down' || issueCategory === 'service_unavailable'
|
|
? 'high'
|
|
: 'normal'
|
|
const response = await authFetch(`${getApiBase()}/portal/items`, {
|
|
method: 'POST',
|
|
headers: { 'Content-Type': 'application/json' },
|
|
body: JSON.stringify({
|
|
kind: 'issue',
|
|
title: `${selectedIssueDefinition.titlePrefix}: ${titleTarget}`,
|
|
description,
|
|
issue_type: resolvedIssueType,
|
|
media_type: cleanMediaTitle ? issueMediaType : null,
|
|
external_ref: issueSelectedMedia?.requestId
|
|
? `/requests/${issueSelectedMedia.requestId}`
|
|
: null,
|
|
priority,
|
|
}),
|
|
})
|
|
if (!response.ok) {
|
|
if (response.status === 401) {
|
|
clearToken()
|
|
router.push('/login')
|
|
return
|
|
}
|
|
const text = await response.text()
|
|
throw new Error(text || 'Could not submit the issue.')
|
|
}
|
|
const data = await response.json()
|
|
const item = data?.item as PortalItem | undefined
|
|
let completionMessage = item?.id
|
|
? `Issue #${item.id} submitted with the troubleshooting details.`
|
|
: 'Issue submitted with the troubleshooting details.'
|
|
let replacementFailure: string | null = null
|
|
if (startReplacement && issueSelectedMedia?.requestId && selectedReplacementFile) {
|
|
const replacementResponse = await authFetch(
|
|
`${getApiBase()}/requests/${issueSelectedMedia.requestId}/actions/replace`,
|
|
{
|
|
method: 'POST',
|
|
headers: { 'Content-Type': 'application/json' },
|
|
body: JSON.stringify({
|
|
file_id: selectedReplacementFile.id,
|
|
confirmed: true,
|
|
issue_id: item?.id ?? null,
|
|
}),
|
|
}
|
|
)
|
|
if (replacementResponse.ok) {
|
|
const replacementPayload = await replacementResponse.json()
|
|
completionMessage = `${completionMessage} ${replacementPayload?.message ?? 'Replacement search started.'}`
|
|
} else {
|
|
let replacementDetail = 'The replacement action could not be started.'
|
|
try {
|
|
const replacementPayload = await replacementResponse.json()
|
|
if (typeof replacementPayload?.detail === 'string') replacementDetail = replacementPayload.detail
|
|
} catch {
|
|
// Keep the user-safe fallback message.
|
|
}
|
|
replacementFailure = `The issue was saved, but ${replacementDetail}`
|
|
}
|
|
}
|
|
setStatus(completionMessage)
|
|
setError(replacementFailure)
|
|
setIssueCategory(null)
|
|
setIssueMediaTitle('')
|
|
setIssueMediaType('movie')
|
|
setIssueEpisode('')
|
|
setIssueScope('one_title')
|
|
setIssueSymptom('')
|
|
setIssueDevice('')
|
|
setIssueNotes('')
|
|
setMediaServerStatus(null)
|
|
setIssueMediaQuery('')
|
|
setIssueMediaResults([])
|
|
setIssueSelectedMedia(null)
|
|
setReplacementFiles([])
|
|
setReplacementFilesMessage(null)
|
|
setReplacementFileFilter('')
|
|
setSelectedReplacementFileId(null)
|
|
setStartReplacement(false)
|
|
setReplacementAllowed(true)
|
|
await Promise.all([loadItems({ preferItemId: item?.id ?? null }), loadOverview()])
|
|
} catch (err) {
|
|
console.error(err)
|
|
setError(err instanceof Error ? err.message : 'Could not submit the issue.')
|
|
} finally {
|
|
setCreating(false)
|
|
}
|
|
}
|
|
|
|
useEffect(() => {
|
|
if (!getToken()) {
|
|
router.push('/login')
|
|
return
|
|
}
|
|
const bootstrap = async () => {
|
|
try {
|
|
setError(null)
|
|
await loadMe()
|
|
await Promise.all([loadOverview(), loadItems({ preferItemId: preselectedItemId })])
|
|
} catch (err) {
|
|
console.error(err)
|
|
setError('Could not load request portal.')
|
|
}
|
|
}
|
|
void bootstrap()
|
|
// eslint-disable-next-line react-hooks/exhaustive-deps
|
|
}, [router])
|
|
|
|
useEffect(() => {
|
|
if (!getToken()) {
|
|
return
|
|
}
|
|
void loadItems({ preferItemId: preselectedItemId })
|
|
// eslint-disable-next-line react-hooks/exhaustive-deps
|
|
}, [filterStatus, filterMine, filterSearch, workspace])
|
|
|
|
useEffect(() => {
|
|
setFilterStatus('')
|
|
setCreateMediaType('')
|
|
setCreateYear('')
|
|
setSelectedItemId(null)
|
|
setSelectedItem(null)
|
|
setComments([])
|
|
setActivity([])
|
|
// eslint-disable-next-line react-hooks/exhaustive-deps
|
|
}, [workspace])
|
|
|
|
useEffect(() => {
|
|
if (selectedItemId == null) return
|
|
void loadItem(selectedItemId)
|
|
// eslint-disable-next-line react-hooks/exhaustive-deps
|
|
}, [selectedItemId])
|
|
|
|
useEffect(() => {
|
|
if (!selectedItem) return
|
|
setEditTitle(selectedItem.title ?? '')
|
|
setEditDescription(selectedItem.description ?? '')
|
|
setEditMediaType(selectedItem.media_type ?? '')
|
|
setEditYear(selectedItem.year == null ? '' : String(selectedItem.year))
|
|
setEditExternalRef(selectedItem.external_ref ?? '')
|
|
setEditStatus(selectedItem.status ?? 'new')
|
|
setEditIssueType(selectedItem.issue?.issue_type ?? 'general')
|
|
setEditRequestStatus(selectedItem.workflow?.request_status ?? 'pending')
|
|
setEditMediaStatus(selectedItem.workflow?.media_status ?? 'pending')
|
|
setEditPriority(selectedItem.priority ?? 'normal')
|
|
setEditAssignee(selectedItem.assignee_username ?? '')
|
|
}, [selectedItem])
|
|
|
|
const createItem = async (event: React.FormEvent) => {
|
|
event.preventDefault()
|
|
setCreating(true)
|
|
setError(null)
|
|
setStatus(null)
|
|
try {
|
|
const payload: Record<string, any> = {
|
|
kind: workspace,
|
|
title: createTitle,
|
|
description: createDescription,
|
|
media_type: workspace === 'request' ? createMediaType || null : null,
|
|
year: workspace === 'request' && createYear.trim() ? toPositiveInt(createYear) : null,
|
|
external_ref: createExternalRef || null,
|
|
priority: createPriority,
|
|
}
|
|
const baseUrl = getApiBase()
|
|
const response = await authFetch(`${baseUrl}/portal/items`, {
|
|
method: 'POST',
|
|
headers: { 'Content-Type': 'application/json' },
|
|
body: JSON.stringify(payload),
|
|
})
|
|
if (!response.ok) {
|
|
if (response.status === 401) {
|
|
clearToken()
|
|
router.push('/login')
|
|
return
|
|
}
|
|
const text = await response.text()
|
|
throw new Error(text || 'Could not create portal item.')
|
|
}
|
|
const data = await response.json()
|
|
const item = data?.item as PortalItem | undefined
|
|
setStatus(workspace === 'request' ? 'Request item created.' : 'Issue item created.')
|
|
setCreateTitle('')
|
|
setCreateDescription('')
|
|
setCreateMediaType('')
|
|
setCreateYear('')
|
|
setCreateExternalRef('')
|
|
setCreatePriority('normal')
|
|
await Promise.all([
|
|
loadItems({ preferItemId: item?.id ?? null }),
|
|
loadOverview(),
|
|
])
|
|
} catch (err) {
|
|
console.error(err)
|
|
setError(err instanceof Error ? err.message : 'Could not create portal item.')
|
|
} finally {
|
|
setCreating(false)
|
|
}
|
|
}
|
|
|
|
const saveItem = async (event: React.FormEvent) => {
|
|
event.preventDefault()
|
|
if (!selectedItem) return
|
|
setSaving(true)
|
|
setError(null)
|
|
setStatus(null)
|
|
try {
|
|
const payload: Record<string, any> = {
|
|
title: editTitle,
|
|
description: editDescription,
|
|
media_type: editMediaType || null,
|
|
year: editYear.trim() ? toPositiveInt(editYear) : null,
|
|
external_ref: editExternalRef || null,
|
|
}
|
|
if (selectedItem.permissions?.can_moderate) {
|
|
if (selectedItem.kind === 'request') {
|
|
payload.request_status = editRequestStatus
|
|
payload.media_status = editMediaStatus
|
|
} else {
|
|
payload.status = editStatus
|
|
payload.issue_type = editIssueType
|
|
}
|
|
payload.priority = editPriority
|
|
payload.assignee_username = editAssignee || null
|
|
}
|
|
const baseUrl = getApiBase()
|
|
const response = await authFetch(`${baseUrl}/portal/items/${selectedItem.id}`, {
|
|
method: 'PATCH',
|
|
headers: { 'Content-Type': 'application/json' },
|
|
body: JSON.stringify(payload),
|
|
})
|
|
if (!response.ok) {
|
|
if (response.status === 401) {
|
|
clearToken()
|
|
router.push('/login')
|
|
return
|
|
}
|
|
const text = await response.text()
|
|
throw new Error(text || 'Could not update portal item.')
|
|
}
|
|
const data = await response.json()
|
|
setSelectedItem((data?.item ?? null) as PortalItem | null)
|
|
setComments(Array.isArray(data?.comments) ? data.comments : [])
|
|
setActivity(Array.isArray(data?.activity) ? data.activity : [])
|
|
setStatus('Portal item updated.')
|
|
await Promise.all([
|
|
loadItems({ preferItemId: selectedItem.id }),
|
|
loadOverview(),
|
|
])
|
|
} catch (err) {
|
|
console.error(err)
|
|
setError(err instanceof Error ? err.message : 'Could not update portal item.')
|
|
} finally {
|
|
setSaving(false)
|
|
}
|
|
}
|
|
|
|
const postComment = async (event: React.FormEvent) => {
|
|
event.preventDefault()
|
|
if (!selectedItem) return
|
|
if (!commentText.trim()) {
|
|
setError('Comment message is required.')
|
|
return
|
|
}
|
|
setCommenting(true)
|
|
setError(null)
|
|
setStatus(null)
|
|
try {
|
|
const baseUrl = getApiBase()
|
|
const response = await authFetch(`${baseUrl}/portal/items/${selectedItem.id}/comments`, {
|
|
method: 'POST',
|
|
headers: { 'Content-Type': 'application/json' },
|
|
body: JSON.stringify({
|
|
message: commentText,
|
|
is_internal: commentInternal,
|
|
}),
|
|
})
|
|
if (!response.ok) {
|
|
if (response.status === 401) {
|
|
clearToken()
|
|
router.push('/login')
|
|
return
|
|
}
|
|
const text = await response.text()
|
|
throw new Error(text || 'Could not add comment.')
|
|
}
|
|
setCommentText('')
|
|
setCommentInternal(false)
|
|
setStatus('Comment added.')
|
|
await Promise.all([
|
|
loadItem(selectedItem.id),
|
|
loadItems({ preferItemId: selectedItem.id }),
|
|
loadOverview(),
|
|
])
|
|
} catch (err) {
|
|
console.error(err)
|
|
setError(err instanceof Error ? err.message : 'Could not add comment.')
|
|
} finally {
|
|
setCommenting(false)
|
|
}
|
|
}
|
|
|
|
const respondToResolution = async (resolved: boolean) => {
|
|
if (!selectedItem) return
|
|
setRespondingResolution(true)
|
|
setError(null)
|
|
setStatus(null)
|
|
try {
|
|
const response = await authFetch(`${getApiBase()}/portal/issues/${selectedItem.id}/resolution-response`, {
|
|
method: 'POST',
|
|
headers: { 'Content-Type': 'application/json' },
|
|
body: JSON.stringify({ resolved }),
|
|
})
|
|
if (!response.ok) {
|
|
if (response.status === 401) {
|
|
clearToken()
|
|
router.push('/login')
|
|
return
|
|
}
|
|
const text = await response.text()
|
|
throw new Error(text || 'Could not record your confirmation.')
|
|
}
|
|
const data = await response.json()
|
|
setSelectedItem((data?.item ?? null) as PortalItem | null)
|
|
setComments(Array.isArray(data?.comments) ? data.comments : [])
|
|
setActivity(Array.isArray(data?.activity) ? data.activity : [])
|
|
setStatus(resolved ? 'Thanks. This issue has been closed.' : 'Thanks. The issue is back in progress for another look.')
|
|
await Promise.all([loadItems({ preferItemId: selectedItem.id }), loadOverview()])
|
|
} catch (err) {
|
|
console.error(err)
|
|
setError(err instanceof Error ? err.message : 'Could not record your confirmation.')
|
|
} finally {
|
|
setRespondingResolution(false)
|
|
}
|
|
}
|
|
|
|
if (loadingItems && !items.length) {
|
|
return <main className="card">Loading {workspace === 'issue' ? 'issues' : 'requests'}...</main>
|
|
}
|
|
|
|
return (
|
|
<main className={`card portal-page ${workspace === 'issue' ? 'issue-portal-page' : ''}`}>
|
|
<div className={`user-directory-panel-header ${workspace === 'issue' ? 'issue-portal-hero' : ''}`}>
|
|
<div>
|
|
{workspace === 'issue' ? <span className="section-kicker">Guided support</span> : null}
|
|
<h1>{workspace === 'request' ? 'Request portal' : 'What is going wrong?'}</h1>
|
|
<p className="lede">
|
|
{workspace === 'request'
|
|
? 'Search and track content requests through the delivery pipeline.'
|
|
: 'Choose the symptom and Magent will collect the right details, check the media server when relevant, and recommend the next action.'}
|
|
</p>
|
|
</div>
|
|
{workspace === 'issue' ? (
|
|
<div className="issue-hero-count">
|
|
<strong>{visibleKindCount}</strong>
|
|
<span>reported issues</span>
|
|
</div>
|
|
) : null}
|
|
</div>
|
|
|
|
{workspace === 'request' ? (
|
|
<section className="portal-workspace-switch">
|
|
<button type="button" className="is-active" disabled>
|
|
New requests
|
|
</button>
|
|
<button type="button" onClick={() => router.push('/portal/issues')}>
|
|
Issues
|
|
</button>
|
|
</section>
|
|
) : null}
|
|
|
|
{error && <div className="error-banner">{error}</div>}
|
|
{status && <div className="status-banner">{status}</div>}
|
|
|
|
{workspace === 'request' ? (
|
|
<section className="admin-panel portal-discovery-panel">
|
|
<div className="user-directory-panel-header">
|
|
<div>
|
|
<h2>Search and request content</h2>
|
|
<p className="lede">
|
|
Search Seerr content directly, then submit a request in one click.
|
|
</p>
|
|
</div>
|
|
</div>
|
|
<form className="portal-discovery-form" onSubmit={runDiscoverySearch}>
|
|
<input
|
|
value={discoverQuery}
|
|
onChange={(event) => setDiscoverQuery(event.target.value)}
|
|
placeholder="Search movies or TV shows"
|
|
/>
|
|
<button type="submit" disabled={discoverLoading}>
|
|
{discoverLoading ? 'Searching…' : 'Search'}
|
|
</button>
|
|
</form>
|
|
{discoverError && <div className="error-banner">{discoverError}</div>}
|
|
<div className="portal-discovery-results">
|
|
{discoverLoading ? (
|
|
<div className="status-banner">Searching Seerr…</div>
|
|
) : discoverResults.length === 0 ? (
|
|
<div className="status-banner">No discovery results yet.</div>
|
|
) : (
|
|
discoverResults.map((item, index) => {
|
|
const key = `${item.type ?? 'unknown'}:${item.tmdbId ?? index}`
|
|
const requesting = Boolean(requestingTmdbIds[key])
|
|
const poster = resolveTmdbArtworkUrl(item.posterPath, 'w185')
|
|
const hasRequest = typeof item.requestId === 'number' && item.requestId > 0
|
|
return (
|
|
<div key={key} className="portal-discovery-item">
|
|
<div className="portal-discovery-media">
|
|
{poster ? <img src={poster} alt="" loading="lazy" /> : <div className="poster-fallback">No artwork</div>}
|
|
</div>
|
|
<div className="portal-discovery-main">
|
|
<div className="portal-discovery-title-row">
|
|
<strong>{item.title || 'Untitled'}</strong>
|
|
<span className="small-pill">{item.type ?? 'unknown'}</span>
|
|
{item.year ? <span className="small-pill is-muted">{item.year}</span> : null}
|
|
</div>
|
|
<p>
|
|
{hasRequest ? (
|
|
<>
|
|
Already requested
|
|
{item.statusLabel ? ` · ${item.statusLabel}` : ''}
|
|
{item.requestId ? ` · #${item.requestId}` : ''}
|
|
</>
|
|
) : (
|
|
'Not requested yet'
|
|
)}
|
|
</p>
|
|
</div>
|
|
<div className="portal-discovery-actions">
|
|
{hasRequest ? (
|
|
<button
|
|
type="button"
|
|
onClick={() => router.push(`/requests/${item.requestId}`)}
|
|
>
|
|
Open request
|
|
</button>
|
|
) : (
|
|
<button
|
|
type="button"
|
|
onClick={() => void requestDiscoveryItem(item)}
|
|
disabled={requesting || !item.tmdbId || !item.type}
|
|
>
|
|
{requesting ? 'Requesting…' : 'Request'}
|
|
</button>
|
|
)}
|
|
</div>
|
|
</div>
|
|
)
|
|
})
|
|
)}
|
|
</div>
|
|
</section>
|
|
) : (
|
|
<section className="issue-flow">
|
|
<div className="issue-flow-heading">
|
|
<span className="issue-step-number">01</span>
|
|
<div>
|
|
<span className="section-kicker">Choose a symptom</span>
|
|
<h2>Which best describes the problem?</h2>
|
|
<p>Only the questions needed for that problem will appear next.</p>
|
|
</div>
|
|
</div>
|
|
<div className="issue-category-grid">
|
|
{ISSUE_CATEGORIES.map((category) => (
|
|
<button
|
|
key={category.id}
|
|
type="button"
|
|
className={`issue-category-card ${issueCategory === category.id ? 'is-selected' : ''}`}
|
|
onClick={() => chooseIssueCategory(category.id)}
|
|
>
|
|
<span className="issue-category-marker">{category.marker}</span>
|
|
<strong>{category.label}</strong>
|
|
<p>{category.description}</p>
|
|
<small>{category.outcome}</small>
|
|
</button>
|
|
))}
|
|
</div>
|
|
|
|
{selectedIssueDefinition && issueCategory ? (
|
|
<form className="issue-guided-form" onSubmit={createGuidedIssue}>
|
|
<div className="issue-flow-heading">
|
|
<span className="issue-step-number">02</span>
|
|
<div>
|
|
<span className="section-kicker">Narrow it down</span>
|
|
<h2>Tell us what is affected</h2>
|
|
<p>Magent will attach these details to the issue so nobody has to ask for them again.</p>
|
|
</div>
|
|
</div>
|
|
|
|
{issueCategory === 'playback' ? (
|
|
<fieldset className="issue-choice-field">
|
|
<legend>How widespread is it?</legend>
|
|
<div className="issue-choice-row">
|
|
{[
|
|
['one_title', 'One title'],
|
|
['multiple_titles', 'Several titles'],
|
|
['everything', 'Nothing will play'],
|
|
].map(([value, label]) => (
|
|
<button
|
|
key={value}
|
|
type="button"
|
|
className={issueScope === value ? 'is-selected' : ''}
|
|
onClick={() => {
|
|
const nextScope = value as typeof issueScope
|
|
setIssueScope(nextScope)
|
|
if (nextScope !== 'one_title') {
|
|
setStartReplacement(false)
|
|
setSelectedReplacementFileId(null)
|
|
} else if (issueSelectedMedia?.requestId) {
|
|
void loadReplacementFiles(issueSelectedMedia)
|
|
}
|
|
}}
|
|
>
|
|
{label}
|
|
</button>
|
|
))}
|
|
</div>
|
|
</fieldset>
|
|
) : null}
|
|
|
|
<div className="issue-question-grid">
|
|
{issueNeedsMediaTitle ? (
|
|
<div className="issue-media-finder issue-field-span-2">
|
|
<label>
|
|
<span>Find the exact movie or TV show</span>
|
|
<div className="issue-media-search-row">
|
|
<input
|
|
value={issueMediaQuery}
|
|
onChange={(event) => {
|
|
setIssueMediaQuery(event.target.value)
|
|
if (issueSelectedMedia) {
|
|
setIssueSelectedMedia(null)
|
|
setIssueMediaTitle('')
|
|
setReplacementFiles([])
|
|
setSelectedReplacementFileId(null)
|
|
setStartReplacement(false)
|
|
}
|
|
}}
|
|
placeholder="Search the Grizzlyflix catalogue"
|
|
onKeyDown={(event) => {
|
|
if (event.key === 'Enter') {
|
|
event.preventDefault()
|
|
void searchIssueMedia()
|
|
}
|
|
}}
|
|
/>
|
|
<button type="button" onClick={() => void searchIssueMedia()} disabled={issueMediaSearching}>
|
|
{issueMediaSearching ? 'Searching...' : 'Search'}
|
|
</button>
|
|
</div>
|
|
</label>
|
|
{issueMediaResults.length > 0 ? (
|
|
<div className="issue-media-results">
|
|
{issueMediaResults.map((media, index) => {
|
|
const poster = resolveTmdbArtworkUrl(media.posterPath, 'w185')
|
|
return (
|
|
<button
|
|
key={`${media.type}:${media.tmdbId ?? index}`}
|
|
type="button"
|
|
className="issue-media-result"
|
|
onClick={() => selectIssueMedia(media)}
|
|
>
|
|
<span className="issue-media-poster">
|
|
{poster ? <img src={poster} alt="" loading="lazy" /> : <i>No artwork</i>}
|
|
</span>
|
|
<span>
|
|
<small>{media.type === 'tv' ? 'TV show' : 'Movie'}{media.year ? ` · ${media.year}` : ''}</small>
|
|
<strong>{media.title}</strong>
|
|
<b>{media.requestId ? media.statusLabel || `Request #${media.requestId}` : 'Not currently requested'}</b>
|
|
</span>
|
|
</button>
|
|
)
|
|
})}
|
|
</div>
|
|
) : null}
|
|
{issueSelectedMedia ? (
|
|
<div className="issue-selected-media">
|
|
<div>
|
|
<span className="section-kicker">Selected title</span>
|
|
<strong>{issueSelectedMedia.title}{issueSelectedMedia.year ? ` (${issueSelectedMedia.year})` : ''}</strong>
|
|
<small>
|
|
{issueSelectedMedia.type === 'tv' ? 'TV show' : 'Movie'}
|
|
{issueSelectedMedia.requestId
|
|
? ` · Magent request #${issueSelectedMedia.requestId} · ${issueSelectedMedia.statusLabel ?? 'Tracked'}`
|
|
: ' · No existing Magent request'}
|
|
</small>
|
|
</div>
|
|
{issueSelectedMedia.requestId ? (
|
|
<button type="button" className="ghost-button" onClick={() => router.push(`/requests/${issueSelectedMedia.requestId}`)}>
|
|
Open request
|
|
</button>
|
|
) : null}
|
|
</div>
|
|
) : null}
|
|
|
|
{issueSelectedMedia && issueSupportsReplacement ? (
|
|
<div className="issue-file-picker">
|
|
<div>
|
|
<span className="section-kicker">Sonarr / Radarr files</span>
|
|
<h3>Select the exact file that is faulty</h3>
|
|
<p>The selected file is validated again before Magent allows replacement.</p>
|
|
</div>
|
|
{replacementFilesLoading ? (
|
|
<div className="issue-live-scan"><i /><span>Reading managed files from the collector</span></div>
|
|
) : null}
|
|
{replacementFilesMessage ? <div className="status-banner">{replacementFilesMessage}</div> : null}
|
|
{replacementFiles.length > 6 ? (
|
|
<input
|
|
value={replacementFileFilter}
|
|
onChange={(event) => setReplacementFileFilter(event.target.value)}
|
|
placeholder="Filter by season, episode, filename, or quality"
|
|
/>
|
|
) : null}
|
|
{visibleReplacementFiles.length > 0 ? (
|
|
<div className="issue-file-list">
|
|
{visibleReplacementFiles.map((file) => (
|
|
<label key={file.id} className={selectedReplacementFileId === file.id ? 'is-selected' : ''}>
|
|
<input
|
|
type="radio"
|
|
name="replacement-file"
|
|
checked={selectedReplacementFileId === file.id}
|
|
onChange={() => {
|
|
setSelectedReplacementFileId(file.id)
|
|
setStartReplacement(false)
|
|
}}
|
|
/>
|
|
<span>
|
|
<strong>{file.episodes?.length ? file.episodes.join(', ') : issueSelectedMedia.title}</strong>
|
|
<small>{file.name}</small>
|
|
</span>
|
|
<b>{[file.quality, formatFileSize(file.size)].filter(Boolean).join(' · ')}</b>
|
|
</label>
|
|
))}
|
|
</div>
|
|
) : null}
|
|
{selectedReplacementFile && replacementAllowed ? (
|
|
<label className="issue-replacement-toggle">
|
|
<input
|
|
type="checkbox"
|
|
checked={startReplacement}
|
|
onChange={(event) => setStartReplacement(event.target.checked)}
|
|
/>
|
|
<span>
|
|
<strong>Replace this file after submitting the issue</strong>
|
|
<small>
|
|
Removes only this managed file, then immediately starts a replacement search through {issueMediaType === 'tv' ? 'Sonarr' : 'Radarr'}.
|
|
</small>
|
|
</span>
|
|
</label>
|
|
) : null}
|
|
</div>
|
|
) : null}
|
|
</div>
|
|
) : null}
|
|
{issueNeedsMediaTitle && issueMediaType === 'tv' ? (
|
|
<label>
|
|
<span>Season / episode</span>
|
|
<input
|
|
value={issueEpisode}
|
|
onChange={(event) => setIssueEpisode(event.target.value)}
|
|
placeholder="For example S02 E04"
|
|
/>
|
|
</label>
|
|
) : null}
|
|
<label className={issueNeedsMediaTitle && issueMediaType === 'tv' ? 'issue-field-span-2' : ''}>
|
|
<span>What happens?</span>
|
|
<select value={issueSymptom} onChange={(event) => setIssueSymptom(event.target.value)}>
|
|
{ISSUE_SYMPTOMS[issueCategory].map((symptom) => (
|
|
<option key={symptom} value={symptom}>{symptom}</option>
|
|
))}
|
|
</select>
|
|
</label>
|
|
{(issueNeedsServerCheck || issueCategory === 'audio' || issueCategory === 'subtitle') ? (
|
|
<label>
|
|
<span>Device or app</span>
|
|
<input
|
|
value={issueDevice}
|
|
onChange={(event) => setIssueDevice(event.target.value)}
|
|
placeholder="For example Samsung TV or Chrome"
|
|
/>
|
|
</label>
|
|
) : null}
|
|
<label className="issue-field-span-2">
|
|
<span>Anything else we should know?</span>
|
|
<textarea
|
|
rows={3}
|
|
value={issueNotes}
|
|
onChange={(event) => setIssueNotes(event.target.value)}
|
|
placeholder="Optional error message, timestamp, language, edition, or anything unusual"
|
|
/>
|
|
</label>
|
|
</div>
|
|
|
|
{issueNeedsServerCheck ? (
|
|
<section className={`media-status-check media-status-${mediaServerStatus?.status ?? 'checking'}`}>
|
|
<div className="media-status-heading">
|
|
<div>
|
|
<span className="section-kicker">Live media-server check</span>
|
|
<h3>
|
|
{mediaServerChecking
|
|
? 'Checking Jellyfin now...'
|
|
: mediaServerStatus?.headline ?? 'Server check unavailable'}
|
|
</h3>
|
|
</div>
|
|
<button type="button" className="ghost-button" onClick={() => void checkMediaServer()} disabled={mediaServerChecking}>
|
|
{mediaServerChecking ? 'Checking...' : 'Check again'}
|
|
</button>
|
|
</div>
|
|
{mediaServerChecking ? <div className="issue-live-scan"><i /><span>Contacting the media server</span></div> : null}
|
|
{mediaServerError ? <div className="error-banner">{mediaServerError}</div> : null}
|
|
{mediaServerStatus ? (
|
|
<>
|
|
<p>{mediaServerStatus.message}</p>
|
|
<div className="media-status-metrics">
|
|
<div><span>Server API</span><strong>{mediaServerStatus.status === 'down' ? 'Unavailable' : 'Responding'}</strong></div>
|
|
<div><span>Response</span><strong>{mediaServerStatus.latency_ms ?? '--'} ms</strong></div>
|
|
<div><span>Active streams</span><strong>{mediaServerStatus.activity?.available ? mediaServerStatus.activity.active_streams ?? 0 : '--'}</strong></div>
|
|
<div><span>Transcoding</span><strong>{mediaServerStatus.activity?.available ? mediaServerStatus.activity.transcoding_streams ?? 0 : '--'}</strong></div>
|
|
</div>
|
|
</>
|
|
) : null}
|
|
</section>
|
|
) : null}
|
|
|
|
<section className="issue-resolution-card">
|
|
<span className="issue-step-number">03</span>
|
|
<div>
|
|
<span className="section-kicker">Recommended path</span>
|
|
<h2>{selectedIssueDefinition.outcome.replace('Likely action: ', '')}</h2>
|
|
<p>
|
|
{startReplacement && selectedReplacementFile
|
|
? `After confirmation, ${selectedReplacementFile.name} will be removed and the collector will start searching immediately.`
|
|
: issueNeedsServerCheck
|
|
? 'The live check above will be saved in the report, giving administrators immediate context.'
|
|
: 'Submit this report and it will arrive with the replacement or collection path already identified.'}
|
|
</p>
|
|
</div>
|
|
<button type="submit" disabled={creating || mediaServerChecking}>
|
|
{creating ? 'Working...' : startReplacement ? 'Submit issue & replace file' : 'Submit issue'}
|
|
</button>
|
|
</section>
|
|
</form>
|
|
) : null}
|
|
</section>
|
|
)}
|
|
|
|
{workspace === 'request' ? (
|
|
<>
|
|
<section className="portal-overview-grid">
|
|
<div className="portal-overview-card">
|
|
<span>Total {workspace === 'request' ? 'requests' : 'issues'}</span>
|
|
<strong>{visibleKindCount}</strong>
|
|
</div>
|
|
<div className="portal-overview-card">
|
|
<span>Total comments</span>
|
|
<strong>{Number(overview?.overview?.total_comments ?? 0)}</strong>
|
|
</div>
|
|
<div className="portal-overview-card">
|
|
<span>My items</span>
|
|
<strong>{Number(overview?.my_items ?? 0)}</strong>
|
|
</div>
|
|
<div className="portal-overview-card">
|
|
<span>Visible</span>
|
|
<strong>{items.length}</strong>
|
|
</div>
|
|
</section>
|
|
|
|
<section className="admin-panel portal-create-panel">
|
|
<h2>{workspace === 'request' ? 'Create request item' : 'Create issue item'}</h2>
|
|
<p className="lede">
|
|
{workspace === 'request'
|
|
? 'Create and track request-related notes in a dedicated request workflow.'
|
|
: 'Create and track operational issues in a dedicated issue workflow.'}
|
|
</p>
|
|
<form onSubmit={createItem} className="admin-form compact-form portal-form-grid">
|
|
<label>
|
|
<span>Priority</span>
|
|
<select
|
|
value={createPriority}
|
|
onChange={(event) =>
|
|
setCreatePriority(event.target.value as 'low' | 'normal' | 'high' | 'urgent')
|
|
}
|
|
>
|
|
{PRIORITY_OPTIONS.map((option) => (
|
|
<option key={option.value} value={option.value}>
|
|
{option.label}
|
|
</option>
|
|
))}
|
|
</select>
|
|
</label>
|
|
<label className="portal-field-span-2">
|
|
<span>Title</span>
|
|
<input
|
|
required
|
|
value={createTitle}
|
|
onChange={(event) => setCreateTitle(event.target.value)}
|
|
placeholder={
|
|
workspace === 'request'
|
|
? 'Short summary of the request item'
|
|
: 'Short summary of the issue'
|
|
}
|
|
/>
|
|
</label>
|
|
<label className="portal-field-span-2">
|
|
<span>Description</span>
|
|
<textarea
|
|
required
|
|
rows={4}
|
|
value={createDescription}
|
|
onChange={(event) => setCreateDescription(event.target.value)}
|
|
placeholder={
|
|
workspace === 'request'
|
|
? 'Add request context, expected media, and notes.'
|
|
: 'Describe the issue, impact, and expected behavior.'
|
|
}
|
|
/>
|
|
</label>
|
|
{workspace === 'request' && (
|
|
<>
|
|
<label>
|
|
<span>Media type</span>
|
|
<select value={createMediaType} onChange={(event) => setCreateMediaType(event.target.value)}>
|
|
{MEDIA_TYPE_OPTIONS.map((option) => (
|
|
<option key={option.value || 'none'} value={option.value}>
|
|
{option.label}
|
|
</option>
|
|
))}
|
|
</select>
|
|
</label>
|
|
<label>
|
|
<span>Year</span>
|
|
<input
|
|
value={createYear}
|
|
onChange={(event) => setCreateYear(event.target.value)}
|
|
inputMode="numeric"
|
|
placeholder="Optional"
|
|
/>
|
|
</label>
|
|
</>
|
|
)}
|
|
<label className="portal-field-span-2">
|
|
<span>External reference</span>
|
|
<input
|
|
value={createExternalRef}
|
|
onChange={(event) => setCreateExternalRef(event.target.value)}
|
|
placeholder="Optional: URL, ticket number, or request id"
|
|
/>
|
|
</label>
|
|
<div className="admin-inline-actions portal-field-span-2">
|
|
<button type="submit" disabled={creating}>
|
|
{creating
|
|
? 'Creating…'
|
|
: workspace === 'request'
|
|
? 'Create request item'
|
|
: 'Create issue item'}
|
|
</button>
|
|
</div>
|
|
</form>
|
|
</section>
|
|
</>
|
|
) : null}
|
|
|
|
{workspace === 'issue' ? (
|
|
<div className="issue-history-heading">
|
|
<div>
|
|
<span className="section-kicker">Issue history</span>
|
|
<h2>Reported problems</h2>
|
|
</div>
|
|
<span>{totalItems} total</span>
|
|
</div>
|
|
) : null}
|
|
|
|
<section className="portal-toolbar">
|
|
<label>
|
|
<span>Status</span>
|
|
<select value={filterStatus} onChange={(event) => setFilterStatus(event.target.value)}>
|
|
<option value="">All</option>
|
|
{(workspace === 'request' ? REQUEST_FILTER_STATUS_OPTIONS : ISSUE_FILTER_STATUS_OPTIONS).map((option) => (
|
|
<option key={option.value} value={option.value}>
|
|
{option.label}
|
|
</option>
|
|
))}
|
|
</select>
|
|
</label>
|
|
<label className="portal-search-filter">
|
|
<span>Search</span>
|
|
<input
|
|
value={filterSearch}
|
|
onChange={(event) => setFilterSearch(event.target.value)}
|
|
placeholder={
|
|
workspace === 'request'
|
|
? 'Search request items by title, description, or id'
|
|
: 'Search issue items by title, description, or id'
|
|
}
|
|
/>
|
|
</label>
|
|
<label className="inline-checkbox portal-mine-toggle">
|
|
<input
|
|
type="checkbox"
|
|
checked={filterMine}
|
|
onChange={(event) => setFilterMine(event.target.checked)}
|
|
/>
|
|
My items only
|
|
</label>
|
|
</section>
|
|
|
|
<div className="portal-workspace">
|
|
<section className="admin-panel portal-list-panel">
|
|
<div className="user-directory-panel-header">
|
|
<div>
|
|
<h2>{workspace === 'request' ? 'Requests' : 'Issues'}</h2>
|
|
<p className="lede">
|
|
{totalItems} total {workspaceLabelPlural}
|
|
{hasMore ? ' (showing first 60)' : ''}
|
|
</p>
|
|
</div>
|
|
</div>
|
|
{items.length === 0 ? (
|
|
<div className="status-banner">
|
|
No {workspaceLabelPlural} match this filter.
|
|
</div>
|
|
) : (
|
|
<div className="portal-item-list">
|
|
{items.map((item) => (
|
|
<button
|
|
key={item.id}
|
|
type="button"
|
|
className={`portal-item-row ${selectedItemId === item.id ? 'is-active' : ''}`}
|
|
onClick={() => setSelectedItemId(item.id)}
|
|
>
|
|
<div className="portal-item-row-main">
|
|
<div className="portal-item-row-title">
|
|
<strong>{item.title}</strong>
|
|
<span className="small-pill">
|
|
{item.kind === 'issue'
|
|
? ISSUE_TYPE_LABELS[item.issue?.issue_type ?? 'general'] ?? 'Issue'
|
|
: item.kind}
|
|
</span>
|
|
<span className="small-pill is-muted">{item.priority}</span>
|
|
</div>
|
|
<p>{item.description}</p>
|
|
<div className="portal-item-row-meta">
|
|
<span>#{item.id}</span>
|
|
<span>
|
|
Status:{' '}
|
|
{item.kind === 'request'
|
|
? item.workflow?.stage_label ?? item.status
|
|
: formatIssueStatus(item.status)}
|
|
</span>
|
|
<span>By: {item.created_by_username}</span>
|
|
<span>Updated: {formatDate(item.last_activity_at)}</span>
|
|
</div>
|
|
</div>
|
|
</button>
|
|
))}
|
|
</div>
|
|
)}
|
|
</section>
|
|
|
|
<section className="admin-panel portal-detail-panel">
|
|
{!selectedItemId ? (
|
|
<div className="status-banner">
|
|
Select a {workspaceLabel} to view details.
|
|
</div>
|
|
) : loadingItem ? (
|
|
<div className="status-banner">Loading details…</div>
|
|
) : !selectedItem ? (
|
|
<div className="status-banner">
|
|
{workspace === 'request' ? 'Request' : 'Issue'} not found.
|
|
</div>
|
|
) : (
|
|
<>
|
|
<div className="user-directory-panel-header">
|
|
<div>
|
|
<h2>
|
|
{selectedItem.kind === 'request' ? 'Request' : 'Issue'} #{selectedItem.id}
|
|
</h2>
|
|
<p className="lede">
|
|
Created by {selectedItem.created_by_username} on {formatDate(selectedItem.created_at)}
|
|
</p>
|
|
{selectedItem.kind === 'issue' ? (
|
|
<p className="lede">
|
|
Category:{' '}
|
|
<strong>
|
|
{ISSUE_TYPE_LABELS[selectedItem.issue?.issue_type ?? 'general'] ?? 'General'}
|
|
</strong>
|
|
{selectedItem.issue?.is_resolved ? ' · Resolved' : ''}
|
|
</p>
|
|
) : null}
|
|
{selectedItem.kind === 'request' && (
|
|
<p className="lede">
|
|
Pipeline:{' '}
|
|
<strong>
|
|
{selectedItem.workflow?.request_status ?? 'pending'} /{' '}
|
|
{selectedItem.workflow?.media_status ?? 'pending'}
|
|
</strong>{' '}
|
|
({selectedItem.workflow?.stage_label ?? 'Pending'})
|
|
</p>
|
|
)}
|
|
</div>
|
|
</div>
|
|
|
|
{selectedItem.kind === 'issue' && selectedItem.external_ref?.startsWith('/requests/') ? (
|
|
<div className="issue-linked-request">
|
|
<div>
|
|
<span className="section-kicker">Linked collection record</span>
|
|
<strong>{selectedItem.external_ref.replace('/requests/', 'Request #')}</strong>
|
|
</div>
|
|
<button type="button" onClick={() => router.push(selectedItem.external_ref as string)}>
|
|
Open request
|
|
</button>
|
|
</div>
|
|
) : null}
|
|
|
|
{selectedItem.kind === 'issue' && selectedItem.status === 'awaiting_confirmation' ? (
|
|
<section className="issue-confirmation-card" aria-live="polite">
|
|
<div>
|
|
<span className="section-kicker">Resolution check</span>
|
|
<h3>Has this issue been fixed?</h3>
|
|
<p>
|
|
Magent is waiting for the reporter to confirm the result.
|
|
{(selectedItem.issue?.confirmation?.maximum_attempts ?? 0) > 0
|
|
? ` ${selectedItem.issue?.confirmation?.attempts_sent ?? 0} of ${selectedItem.issue?.confirmation?.maximum_attempts ?? 0} confirmation emails have been attempted.`
|
|
: ' Confirmation emails are disabled, so this issue will close automatically.'}
|
|
</p>
|
|
{selectedItem.issue?.confirmation?.next_contact_at ? (
|
|
<small>Next reminder or automatic closure check: {formatDate(selectedItem.issue.confirmation.next_contact_at)}</small>
|
|
) : null}
|
|
</div>
|
|
{selectedItem.permissions?.can_confirm_resolution ? (
|
|
<div className="issue-confirmation-actions">
|
|
<button type="button" disabled={respondingResolution} onClick={() => void respondToResolution(true)}>
|
|
Yes, it is fixed
|
|
</button>
|
|
<button type="button" className="ghost-button" disabled={respondingResolution} onClick={() => void respondToResolution(false)}>
|
|
No, it is still happening
|
|
</button>
|
|
</div>
|
|
) : null}
|
|
</section>
|
|
) : null}
|
|
|
|
<form className="admin-form compact-form portal-form-grid" onSubmit={saveItem}>
|
|
<label className="portal-field-span-2">
|
|
<span>Title</span>
|
|
<input
|
|
value={editTitle}
|
|
onChange={(event) => setEditTitle(event.target.value)}
|
|
disabled={!selectedItem.permissions?.can_edit}
|
|
/>
|
|
</label>
|
|
<label className="portal-field-span-2">
|
|
<span>Description</span>
|
|
<textarea
|
|
rows={4}
|
|
value={editDescription}
|
|
onChange={(event) => setEditDescription(event.target.value)}
|
|
disabled={!selectedItem.permissions?.can_edit}
|
|
/>
|
|
</label>
|
|
{selectedItem.kind === 'request' ? (
|
|
<>
|
|
<label>
|
|
<span>Media type</span>
|
|
<select
|
|
value={editMediaType}
|
|
onChange={(event) => setEditMediaType(event.target.value)}
|
|
disabled={!selectedItem.permissions?.can_edit}
|
|
>
|
|
{MEDIA_TYPE_OPTIONS.map((option) => (
|
|
<option key={option.value || 'none'} value={option.value}>
|
|
{option.label}
|
|
</option>
|
|
))}
|
|
</select>
|
|
</label>
|
|
<label>
|
|
<span>Year</span>
|
|
<input
|
|
value={editYear}
|
|
onChange={(event) => setEditYear(event.target.value)}
|
|
inputMode="numeric"
|
|
disabled={!selectedItem.permissions?.can_edit}
|
|
/>
|
|
</label>
|
|
</>
|
|
) : null}
|
|
<label className="portal-field-span-2">
|
|
<span>External reference</span>
|
|
<input
|
|
value={editExternalRef}
|
|
onChange={(event) => setEditExternalRef(event.target.value)}
|
|
disabled={!selectedItem.permissions?.can_edit}
|
|
/>
|
|
</label>
|
|
{selectedItem.permissions?.can_moderate && (
|
|
<>
|
|
{selectedItem.kind === 'request' ? (
|
|
<>
|
|
<label>
|
|
<span>Request status</span>
|
|
<select
|
|
value={editRequestStatus}
|
|
onChange={(event) => setEditRequestStatus(event.target.value)}
|
|
>
|
|
{REQUEST_STATUS_OPTIONS.map((option) => (
|
|
<option key={option.value} value={option.value}>
|
|
{option.label}
|
|
</option>
|
|
))}
|
|
</select>
|
|
</label>
|
|
<label>
|
|
<span>Media status</span>
|
|
<select
|
|
value={editMediaStatus}
|
|
onChange={(event) => setEditMediaStatus(event.target.value)}
|
|
>
|
|
{MEDIA_STATUS_OPTIONS.map((option) => (
|
|
<option key={option.value} value={option.value}>
|
|
{option.label}
|
|
</option>
|
|
))}
|
|
</select>
|
|
</label>
|
|
</>
|
|
) : (
|
|
<>
|
|
<label>
|
|
<span>Status</span>
|
|
<select value={editStatus} onChange={(event) => setEditStatus(event.target.value)}>
|
|
{STATUS_OPTIONS.map((option) => (
|
|
<option key={option.value} value={option.value}>
|
|
{option.label}
|
|
</option>
|
|
))}
|
|
</select>
|
|
</label>
|
|
<label>
|
|
<span>Issue category</span>
|
|
<select value={editIssueType} onChange={(event) => setEditIssueType(event.target.value)}>
|
|
{Object.entries(ISSUE_TYPE_LABELS).map(([value, label]) => (
|
|
<option key={value} value={value}>{label}</option>
|
|
))}
|
|
</select>
|
|
</label>
|
|
</>
|
|
)}
|
|
<label>
|
|
<span>Priority</span>
|
|
<select
|
|
value={editPriority}
|
|
onChange={(event) => setEditPriority(event.target.value)}
|
|
>
|
|
{PRIORITY_OPTIONS.map((option) => (
|
|
<option key={option.value} value={option.value}>
|
|
{option.label}
|
|
</option>
|
|
))}
|
|
</select>
|
|
</label>
|
|
<label className="portal-field-span-2">
|
|
<span>Assignee username</span>
|
|
<input
|
|
value={editAssignee}
|
|
onChange={(event) => setEditAssignee(event.target.value)}
|
|
placeholder="Optional assignee"
|
|
/>
|
|
</label>
|
|
</>
|
|
)}
|
|
<div className="admin-inline-actions portal-field-span-2">
|
|
<button
|
|
type="submit"
|
|
disabled={saving || !selectedItem.permissions?.can_edit}
|
|
>
|
|
{saving ? 'Saving…' : 'Save changes'}
|
|
</button>
|
|
</div>
|
|
</form>
|
|
|
|
{selectedItem.kind === 'issue' ? (
|
|
<section className="issue-activity-block">
|
|
<div className="issue-activity-heading">
|
|
<div>
|
|
<span className="section-kicker">Recorded work</span>
|
|
<h3>Issue activity</h3>
|
|
</div>
|
|
<span className="small-pill">{activity.length} events</span>
|
|
</div>
|
|
{activity.length === 0 ? (
|
|
<div className="status-banner">No issue activity has been recorded yet.</div>
|
|
) : (
|
|
<ol className="issue-activity-list">
|
|
{activity.map((entry) => (
|
|
<li key={entry.id}>
|
|
<i aria-hidden="true" />
|
|
<div>
|
|
<strong>{entry.message}</strong>
|
|
<span>{entry.actor_username} ({entry.actor_role})</span>
|
|
</div>
|
|
<time dateTime={entry.created_at}>{formatDate(entry.created_at)}</time>
|
|
</li>
|
|
))}
|
|
</ol>
|
|
)}
|
|
</section>
|
|
) : null}
|
|
|
|
<div className="portal-comments-block">
|
|
<h3>Comments</h3>
|
|
{comments.length === 0 ? (
|
|
<div className="status-banner">No comments yet.</div>
|
|
) : (
|
|
<div className="portal-comment-list">
|
|
{comments.map((comment) => (
|
|
<article key={comment.id} className="portal-comment-card">
|
|
<header>
|
|
<strong>{comment.author_username}</strong>
|
|
<span className="small-pill">{comment.author_role}</span>
|
|
{comment.is_internal && <span className="small-pill is-muted">internal</span>}
|
|
<span>{formatDate(comment.created_at)}</span>
|
|
</header>
|
|
<p>{comment.message}</p>
|
|
</article>
|
|
))}
|
|
</div>
|
|
)}
|
|
<form onSubmit={postComment} className="admin-form compact-form portal-comment-form">
|
|
<label>
|
|
<span>Add comment</span>
|
|
<textarea
|
|
rows={3}
|
|
value={commentText}
|
|
onChange={(event) => setCommentText(event.target.value)}
|
|
placeholder="Add an update, troubleshooting note, or next step."
|
|
/>
|
|
</label>
|
|
{isAdmin && (
|
|
<label className="inline-checkbox">
|
|
<input
|
|
type="checkbox"
|
|
checked={commentInternal}
|
|
onChange={(event) => setCommentInternal(event.target.checked)}
|
|
/>
|
|
Internal comment (admin only)
|
|
</label>
|
|
)}
|
|
<div className="admin-inline-actions">
|
|
<button type="submit" disabled={commenting}>
|
|
{commenting ? 'Posting…' : 'Post comment'}
|
|
</button>
|
|
</div>
|
|
</form>
|
|
</div>
|
|
</>
|
|
)}
|
|
</section>
|
|
</div>
|
|
</main>
|
|
)
|
|
}
|